Western Cape: Client Relationship Coordinator posted by Manpower Group

Duties & Responsibilities

Lead Screening & Qualification

• Contact inbound and outbound leads to assess interest and fit.
• Ask qualifying questions to determine suitability.
• Capture lead information accurately in the CRM.

Appointment Setting & Follow-Ups

• Schedule qualified appointments for the Sales team.
• Follow up with warm leads and nurture relationships as needed.
• Ensure smooth transition of leads to the appropriate sales representative.

CRM & Lead Tracking

• Maintain detailed, up-to-date records of all interactions.
• Provide insights on lead quality and patterns to sales and marketing.
• Identify opportunities to improve outreach processes.

Competencies Required

• Fully bilingual in English and Afrikaans.
• 1–3 years’ experience in sales, lead generation, or customer engagement.
• Strong verbal and written communication skills.
• Confident and persuasive, with the ability to make effective outbound calls.
• Skilled at asking probing questions to qualify leads accurately.
• CRM experience advantageous.
• Self-motivated, proactive, and results-driven.