• Welcome guests warmly and provide personalised attention throughout their stay
• Create tailored itineraries, recommend activities, and handle special requests
• Upsell lodge facilities, spa treatments, transfers, and excursions
• Coordinate with lodge departments to ensure smooth service delivery
• Anticipate guest needs and resolve any issues promptly and discreetly
• Maintain strong knowledge of the lodge, safari offerings, and surrounding attractions
• Ensure guest feedback is captured and addressed to enhance service standards

What We’re Looking For

• Previous experience as a Concierge, Guest Relations Officer, or similar high-end hospitality role
• Exceptional interpersonal and communication skills
• Confidence in engaging with discerning, international guests
• Strong ability to upsell and promote lodge offerings naturally and effectively
• Knowledge of luxury hospitality and safari lodge operations
• Well-presented, professional, and able to work under pressure
• Willingness to live on-site at the lodge in the Western Cape