Western Cape: Credit (Debt) Controller posted by I Grow Wealth Investments

• Matric.
• Minimum of 3-5 years relevant experience.
• Experience with customer service.
• Property related experience.
• Strong communication and negotiation skills.
• Ability to handle difficult people and conversations calmly and professionally.
• Ability to handle high volume and attention to detail.
• Computer literate.

Duties and responsibilities include, but not limited to:

Debt Recovery & Arrears Management:

• Monitor tenant accounts daily to identify overdue payments.
• Issue reminders, final notices, and follow up with tenants via phone, email, and written correspondence.
• Negotiate payment arrangements and maintain accurate repayment schedules.
• Escalate persistent arrears cases to legal or eviction processes in line with company policy.

Administration & Record Keeping:

• Maintain up-to-date tenant account records on the property management system.
• Reconcile tenant payments, allocate receipts, and resolve discrepancies.
• Prepare monthly arrears reports and analytics for management review.
• Track collection performance metrics and assist with forecasting cash flow from rental income.

Communication & Coordination:

• Liaise with property managers, landlords, and tenants to resolve disputes professionally.
• Coordinate with legal partners or external debt collection agencies where necessary.
• Support the finance team with month-end reporting and audit requirements.

Compliance & Process Improvement:

• Ensure all collection activities comply with relevant rental housing legislation, data protection, and consumer credit regulations.
• Recommend and implement process improvements to enhance collection efficiency and tenant engagement.

If you do not receive feedback within two weeks of submitting your application, please consider your application unsuccessful.