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Pretoria: Supervisor: Quality Assurance – Outbound Sales Call Centre (Insurance) posted by AtripleA recruitment & temps

Supervisor: Quality Assurance – Outbound Sales Call Centre (Insurance)

Posted on 2025-04-27 16:10:13

Company AtripleA recruitment & temps
Salary 252000
Category Other Insurance
Location Gauteng  /  Pretoria

Job Summary

Supervisor: Quality Assurance – Outbound Sales Call Centre

Sector: Insurance

Location: Pretoria

Salary: R 252 000 p.a. (negotiable)

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.

Position Description:
• Implement and monitor the QA process (Internal call centres QA)
• Conduct call assessments
• Reporting
• Trend Reviews
• Coach staff for QA/Performance improvement
• Staff training

Requirements:
• Matric
• Qualification in Call Centre Management
• RE 5
• RE 1 (advantage)
• Recognised qualification recognised by FSB
• 3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
• 2 Years’ Call centre Supervisory experience

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AtripleA Recruitment and Temps

Supervisor: Quality Assurance – Outbound Sales Call Centre (Insurance) position available in Gauteng, Pretoria. This job position was posted by AtripleA recruitment & temps. The job has been posted as a free ad on 2025-04-27 at 16:10:13 in the Other Insurance category

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