Job Description
About the Role
As a Customer Service Agent at SA Commercial (Pty) Ltd, you will be responsible for managing inbound and outbound voice calls relating to patient medical billing and invoice queries. You will provide accurate information and clear explanations of charges, invoices, payment terms, and account balances, while actively chasing debt using all communication methods, primarily by phone.
Key Responsibilities
- Manage inbound and outbound voice calls relating to patient medical billing and invoice queries.
- Provide accurate information and clear explanations of charges, invoices, payment terms, and account balances.
- Actively chase debt using all communication methods, primarily by phone.
- Outbound calling for pre-patient registration.
- Resolve billing-related concerns or escalate complex issues to the appropriate teams.
- Assist patients with payment arrangements and account queries.
- Record all interactions accurately in the CRM.
- Handle sensitive billing discussions with empathy, discretion, and professionalism.
- Meet defined performance metrics (quality, productivity, and customer satisfaction).
- Adhere strictly to UK data protection regulations (GDPR) and company compliance standards.
Requirements
- Excellent verbal communication and active listening skills.
- Ability to explain billing and invoice details clearly and confidently.
- Strong problem-solving and conflict-resolution skills.
- High attention to detail and accuracy in handling financial queries.
- Customer-first mindset with empathy and patience.
- Ability to remain professional in sensitive or high-pressure interactions.
Qualifications & Experience
- Previous experience in a contact centre or customer service environment (billing/medical billing experience preferred).
- Minimum Grade 12 / equivalent qualification.
- Exposure to billing, invoicing, or financial processes advantageous.
- Confident system navigation and call-handling skills.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Western Cape
In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.
Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.
Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.
These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.
Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Join professional associations in your field to expand your network and knowledge.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Gauteng: Project Manager posted by Network Finance
Our client is a large, established organisation seeking a Project Manager (PMO) to oversee and coordinate multiple projects within a…
View JobWestern Cape: Junior Graphic Designer posted by Craven Cottage CC
Duties: Assist in the creation of digital and print design materials (social media graphics, brochures, flyers, presentations, banners, etc.)Support senior...
View JobGauteng: Solutions Specialist – Gauteng posted by Bidvest Protea Coin
Research & Development (R&D)Drive innovation by identifying, testing, and integrating new security and technology solutions that enhance service delivery...
View JobSouth Africa: Airfreight Manager posted by MECS Africa
Main goalManage airfreight operations for Port Moresby branch as well as customer relationships in compliance with PNG legal requirements, Company…
View JobGauteng: Health, Safety & Environmental Officer posted by Phakisa Holdings
Purpose of the RoleTo ensure compliance with health, safety, and environmental legislation, standards, and company policies within the gold processing...
View JobPretoria North: Workshop Foreman posted by GAP Consulting
Minimum Requirements:Must have a minimum of 3-5 years’ experience as a Workshop Foreman or Senior Mechanic in the Transport &…
View Job
Browse Employers
Job Alerts