Western Cape: Customer Service Consultant posted by The Hiring House

Key Responsibilities
– Ensures that the service offering provided satisfies customers’ needs, and identifies leads across their allocated Key Account Managers Portfolios.
– Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
– Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
– Ensure that clients’ portfolios data integrity is accurately maintained.
– Assists with preparing and presenting business proposals to both existing and new potential customers
– Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified.
– Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
– Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

Requirements
– 3 years B- Degree
– At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
– Excellent command of the English language
– Must have excellent communication and interpersonal skills.
– Must pay attention to detail
– Must be focused on achieving results
– Must be a team player
– Must have business acumen and be able to communicate at all levels
– Must be highly computer literate
– Demonstrate excellent organisational skills
– Must have own vehicle and valid driver’s licence

Please call us on (***)***-****

NB: Should you not hear from us within 6 weeks, please consider your application unsuccessful.