Job Description
- Grade 12 Qualification
- 3+ years of customer service experience, preferably in eCommerce or product-based environments
- Solid CRM knowledge – ideally Freshdesk or Brightpearl, but any strong CRM experience is valued
- A cool head, great written and spoken English
- Confidence to own a customer issue from start to finish
Friendly, can-do attitude with ability to multi-task - Customer-centric
- Attention to detail, including ability to calculate pricing, which incl discounts & Vat
- Willingness to work UK hours from Cape Town
What you’ll do:
- Attending to calls, emails and webchats to answer queries
Order issues: parcel redirection; missing items; returns - Stock availability and product questions/explanations
- A focus on “right first time” service – it’s how the business stands out
- Liaise with the UK team and learn system to help improve process as you grow within the role
You will be a key voice to the brand and your work will directly impact the company
What’s in it for you?
- Stability + growth – Join a Cape Town office with big plans for growth, and be part of the foundational team.
- Strong culture – You’ll be working with people who take pride in showing up, helping others, and doing things properly.
- Clear purpose – No chasing KPIs for the sake of it. Just great support, done right.
- Rewarding work – Your performance and the company’s success contribute to a discretionary bonus.
- Healthy you – The team is working on introducing a private medical aid benefit for added peace of mind.
Ready to join a company that doesn’t just sell products, but stands out through exceptional service and employee satisfaction?
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Keep track of all your job applications in a spreadsheet, including company names and application dates.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Centurion: Receptionist/Telesales posted by Creative Leadership Solutions
REQUIREMENTSMinimum education (essential):National Senior CertificateMinimum applicable experience (years):1-3 yearsRequired nature of...
View JobCenturion: Mechanical Engineering Graduates posted by Network Finance
Are you a recent graduate or busy finishing your degree for Mechanical Engineering ready to launch your career?We’re looking for…
View JobRichards Bay: Systems Analyst posted by Sharon Nurock Recruitment cc
This is a hands-on role that demands initiative, adaptability, and a sharp eye for detail. You’ll need to balance urgent…
View JobWestern Cape: Recruitment Specialist posted by Persona Staff
Responsibilities:Contribute to the overall management and strategic planning.Manage the vacancies and recruitment advertising channels.Develop and maintain...
View JobBoksburg: Technical Sales Rep. posted by Ann Swann Personnel Services
Key Responsibilities1. Lead Generation & Market ProspectingProactively identify and qualify sales leads through cold calling, networking, referrals, and...
View JobWestern Cape: Service Technician Millwright posted by West Coast Personnel
Role Overview:IPEX Machinery seeks a skilled Service Technician to provide on-site technical support, maintenance, and repairs for our range of…
View Job
Browse Employers
Job Alerts