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Western Cape: Customer Success Agent posted by Collab SA

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Job Description

What you bring / Requirements:

  • Grade 12 Qualification
  • 3+ years of customer service experience, preferably in eCommerce or product-based environments
  • Solid CRM knowledge – ideally Freshdesk or Brightpearl, but any strong CRM experience is valued
  • A cool head, great written and spoken English
  • Confidence to own a customer issue from start to finish
    Friendly, can-do attitude with ability to multi-task
  • Customer-centric
  • Attention to detail, including ability to calculate pricing, which incl discounts & Vat
  • Willingness to work UK hours from Cape Town

 
What you’ll do:

  • Attending to calls, emails and webchats to answer queries
    Order issues:  parcel redirection; missing items; returns
  • Stock availability and product questions/explanations
  • A focus on “right first time” service – it’s how the business stands out
  • Liaise with the UK team and learn system to help improve process as you grow within the role

You will be a key voice to the brand and your work will directly impact the company
 
What’s in it for you?

  • Stability + growth – Join a Cape Town office with big plans for growth, and be part of the foundational team.
  • Strong culture – You’ll be working with people who take pride in showing up, helping others, and doing things properly.
  • Clear purpose – No chasing KPIs for the sake of it. Just great support, done right.
  • Rewarding work – Your performance and the company’s success contribute to a discretionary bonus.
  • Healthy you – The team is working on introducing a private medical aid benefit for added peace of mind.
View Job  Western Cape: Support Desk Manager posted by Recruit-It

 
Ready to join a company that doesn’t just sell products, but stands out through exceptional service and employee satisfaction?



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