Western Cape: Guest Experience Manager posted by Craven Cottage CC

January 16, 2026 Jobs in South Africa

Craven Cottage CC

Western Cape

Media/Photography

Job Description

About the Role

Join our esteemed team at Craven Cottage CC as a Guest Experience Manager in the beautiful Western Cape. We are seeking an exceptional individual to lead and inspire our guest services team, ensuring that every guest leaves with an unforgettable experience. As a key member of our hospitality team, you will be responsible for delivering personalized service, handling guest inquiries, and driving digital guest engagement.

Key Responsibilities

Lead and inspire the guest services team to deliver exceptional, personalised service.
Handle guest inquiries, feedback, and complaints with a proactive and solutions driven approach.
Monitor guest satisfaction and implement strategies to improve service delivery.
Maintain a visible presence on the floor, engaging directly with guests to ensure their comfort and satisfaction.
Ensure full compliance with health, safety, and hospitality regulations.
Prepare and monitor departmental budgets and reports.
Drive digital guest engagement and manage online review platforms.
Develop and uphold guest service standards aligned with the hotel’s brand values.
Coordinate with all departments to ensure a cohesive and responsive guest experience.

Requirements

Grade 12
Minimum 3–5 years in a guest relations or management role, preferably within a luxury hotel.
Strong leadership skills with the ability to inspire and coordinate a high-performing team.
Exceptional communication and interpersonal abilities. Fluency in English is essential; additional languages are a plus.
Advanced problem-solving skills and the ability to remain composed under pressure.
Highly detail-oriented, with a passion for excellence in guest service.
Tech-savvy, with experience using hotel management systems and digital feedback tools.
Knowledge of Cape Town and the Constantia Wine Valley is highly advantageous.
Flexibility to work shifts, including evenings, weekends, and public holidays.
Valid driver’s license and a clean driving record.

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Qualifications

Grade 12

Salary & Benefits

[Salary details mentioned in original job description]

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How to Apply

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About Media/Photography Jobs in Western Cape

The Western Cape, South Africa is home to a thriving media and photography industry, offering a range of career opportunities for those with a passion for visual storytelling and digital content creation. Typically, this field is driven by the growth of technology and social media, leading to an increased demand for skilled professionals who can produce high-quality content.

Generally, salaries in this industry vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad salary ranges for media and photography positions in Western Cape typically fall within the following bands: R300 000 – R600 000 per annum for junior roles, and R600 000 – R1 200 000 per annum for senior or specialized positions. However, salaries can fluctuate based on individual circumstances, industry trends, and geographic location.

Common skills required for media and photography roles in Western Cape include proficiency in Adobe Creative Suite, experience with camera equipment and editing software, strong visual storytelling skills, attention to detail, excellent communication and interpersonal skills, and the ability to work under pressure. Additionally, knowledge of SEO principles, social media platforms, and content management systems can be beneficial.

The financial services sector, technology industry, and manufacturing sector are common industries that employ media and photography professionals in Western Cape. Other sectors, such as tourism, education, and healthcare, also value the skills offered by this profession. Often, companies in these sectors require media professionals to create engaging content for their websites, social media channels, and marketing materials.

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Career development opportunities for media and photography professionals in Western Cape are diverse and varied. Typically, senior roles involve leading teams of photographers and editors, while specialized positions may focus on video production, social media management, or brand storytelling. Common career progression paths include moving from junior to senior roles within the same company, taking up freelance work, or starting one’s own business. With experience and continuous skill-building, professionals in this field can expect to see significant growth and advancement opportunities.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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