Western Cape: Incident and Change Management Consultant posted by Recruit-It
Posted on 2025-06-18 00:00:00
| Employer | Recruit-It |
|---|---|
| Category | Automotive Technician |
| Location | Western Cape / Western Cape |
Job Summary
- The contractor will be responsible for managing high priority incidents, coordinating resolution teams, and ensuring timely communications.
- Additionally, the Change Management duties will involve reviewing logged changes and presenting them during the morning CAB sessions.
- The role will also require standby availability in case of incidents after hours or emergency changes that need approval.
The Key Performance Areas:
Incident Management
- Oversee daily operational activities related to High Priority incidents across the organization.
- Lead and facilitate the Incident Management review segment during the daily CAB (Change Advisory Board) meetings.
- Ensure timely communication and notification to the business regarding High Priority service disruptions.
- Review and distribute High Priority Incident reports to relevant business stakeholders.
- Coordinate and facilitate collaboration between the companies Infotec teams and third-party service providers during High Priority incidents.
- Maintain accurate records of all High Priority incidents for inclusion in weekly and monthly reports.
- Lead the monthly Problem Review Board to assess recurring issues and drive resolution strategies.
- Promote effective collaboration among technical teams, stakeholders, and vendors to manage and resolve logged problems, ensuring transparent communication and consistent progress updates until resolution.
Change Management
- Facilitate and manage the Change Advisory Board (CAB) to ensure visibility, alignment, and resource readiness across all IT teams.
- Identify and assess proposed changes prior to daily CAB reviews to ensure preparedness and risk mitigation.
- Ensure all changes comply with regulatory, security, and compliance standards.
- Communicate change details effectively to all relevant stakeholders.
- Plan, manage, and coordinate annual change freeze periods and year-end procedures.
- Participate in an after-hours standby rotation, providing timely incident response, emergency change control, and communication to minimize business disruption and support continuous operations.
- Serve as a secondary point of contact for Incident Management, providing backup support when needed.
- Assist in verifying and validating information for audit readiness and contribute insights during audit reviews when required.
- Produce accurate, comprehensive reports that reflect the performance and outcomes of change and release management activities.
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