Job Description
Desktop & End-User Support
- Provide first and second-line technical support for desktop, laptop, and mobile devices
- Troubleshoot and resolve hardware, software, and connectivity issues across Windows, macOS, and Linux operating systems
- Manage user account creation, modifications, and access permissions
- Install, configure, and maintain desktop applications and software updates
- Document support tickets with detailed resolution steps and maintain accurate records
Network & Infrastructure Support
- Support and maintain Meraki-based LAN and WiFi infrastructure
- Assist with network troubleshooting, including connectivity issues and performance optimization
- Monitor network health and respond to alerts
Cloud & Application Support
- Provide support for Azure cloud-hosted services and infrastructure
- Troubleshoot and resolve issues with in-house developed applications
- Work closely with the development team to report bugs and assist with application testing
- Support application deployments and updates across various platforms
General IT Operations
- Participate in IT projects and infrastructure improvements
- Contribute innovative ideas for process improvements and automation
- Assist with IT asset management and inventory tracking
Required Qualifications
Technical Skills
- Basic understanding of Windows, macOS, and Linux operating systems, Office 365 Applications
- Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs)
- Familiarity with cloud platforms, particularly Microsoft Azure (or willingness to learn)
- Basic troubleshooting and diagnostic skills
- Understanding of Active Directory and user management principles
Education & Experience
- Relevant IT qualification (diploma, degree, or certification) OR
- 4 years of experience in a helpdesk or IT support role
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are advantageous
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How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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