Job Description
About the Role
The Media Operations Manager is a senior, cross-functional role that ensures operational excellence, workflow efficiency, and delivery quality across all campaign pods within the UK partner division. This is a critical position that works closely with the Client Partnership Lead, Paid Performance Lead, and Account Manager/Pod Managers to manage capacity, delivery, QA, and reporting across multiple brands and markets.
Key Responsibilities
- Oversee the end-to-end operational workflow across all campaign pods (Social + Google).
- Design, document, and continuously improve systems and delivery frameworks that ensure consistent quality and scalability.
- Manage resource allocation, workload balancing, and timelines across teams to maintain efficient delivery.
- Ensure processes are followed and updated for campaign setup, QA, optimisation, and reporting.
- Own and manage Asana (or equivalent) for delivery tracking, dependencies, and progress visibility.
- Collaborate with the Paid Performance Lead and Client Partnership Lead to ensure delivery excellence and commercial efficiency.
- Report to the Division Lead on operational performance, delivery quality, risks, and improvement initiatives.
Requirements
- 6–9 years’ experience in a media or performance agency, with strong exposure to operations, project management, or delivery.
- Deep understanding of digital media platforms — Meta, TikTok, Google, Pinterest, Reddit, Smartly, and other ad tech ecosystems.
- Strong background in QA, trafficking, pacing, and reporting workflows.
- Proven experience implementing and refining agency delivery systems and SOPs.
- Highly organised and process-driven, with exceptional attention to detail.
- Experienced in cross-functional collaboration with performance, client service, and analytics teams.
- Excellent communicator with strong stakeholder management skills.
- Proficient in Excel/Microsoft, data validation, and tracking methodologies.
- Experience managing automation or tooling integration initiatives is a plus.
Qualifications
- Bachelor’s degree
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Clearing and Forwarding Management Jobs in Western Cape
In Western Cape, South Africa, the demand for skilled professionals in Forwarding and Management roles is consistently strong, particularly in industries such as technology, manufacturing, and logistics. As the country continues to grow and develop its infrastructure, the need for efficient supply chain management and forward-thinking business strategies becomes increasingly important. This has led to a common trend of companies seeking experienced professionals who can navigate complex global markets and drive business growth.
When it comes to salary expectations, Forwarding and Management positions in Western Cape generally fall within a broad range of R500 000 to R1 500 000 per annum, depending on factors such as the individual’s level of experience, the company size, and the industry sector they operate in. For example, candidates with advanced degrees or significant experience may command higher salaries, while those entering the field for the first time may start at a lower end of this range. However, it is essential to note that actual salaries can vary significantly depending on individual circumstances.
Common skills required for Forwarding and Management roles include expertise in logistics and transportation management, strong analytical and problem-solving skills, excellent communication and negotiation abilities, and a solid understanding of business strategy and operations. Additionally, proficiency in languages such as English, Afrikaans, or other local languages may be beneficial, particularly if the role involves working with international clients or managing cross-cultural teams.
Forwarding and Management roles are commonly found in various industries, including technology, manufacturing, logistics, and financial services sectors. These sectors recognize the importance of efficient supply chain management and forward-thinking business strategies to stay competitive in today’s fast-paced market.
Career development opportunities for professionals in Forwarding and Management positions are diverse and varied. With experience and continued education, candidates can move into senior roles or transition into related fields such as procurement, operations, or strategic planning. Many companies also offer training and development programs to support the growth of their employees and help them stay up-to-date with industry trends and best practices.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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