Job Description
About the Role
Persona Staff is seeking a highly organized and detail-oriented Receptionist to join our team in Cape Town, Western Cape. As the first point of contact for customers and clients, you will provide exceptional service and ensure a smooth operational flow. Your primary responsibilities include managing front-desk enquiries, operating the ERP and POS systems, and maintaining accurate financial records.
Key Responsibilities
- Welcome customers, manage front-desk enquiries, and ensure a professional first point of contact
- Operate the ERP and POS systems to process transactions accurately
- Receive and manage cash/card payments, issue receipts, and follow strict cash-handling protocols
- Balance cash at the start and end of day, reconcile discrepancies, and maintain secure financial records
- Manage incoming calls, direct queries, and provide general customer assistance
- Maintain a clean, organised, and presentable reception area
- Conduct weekly stationery stock checks, place orders, and maintain supply levels
- Provide general administrative support and assist with ad-hoc tasks as required by management
Requirements
- Matric (essential)
- Previous experience as a Receptionist, Cashier, or in a similar frontline role
- Proficiency in MS Office and experience with ERP/point-of-sale systems
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a busy environment
Qualifications
- Matric (essential)
Salary & Benefits
- [Salary details not mentioned in original – SKIP this entire section]
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Western Cape
In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.
Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.
Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.
These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.
Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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