Western Cape: Restaurant Floor Supervisor posted by Merand Corbett & Associates
Posted on 2025-08-08 00:00:00
| Employer | Merand Corbett & Associates |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Western Cape / Western Cape |
Job Summary
Apart from the mentioned essential job functions, the requirements in this role may need to fulfill a variety of additional responsibilities. Attend from time-to-time meetings such as managers meeting, department meetings, staff meetings.
- Participate in community public relations for the restaurant and the hotel.
- Recruit, train, and supervise restaurant staff.
- Create and maintain staff schedules, ensuring adequate coverage during peak hours.
- Good knowledge and use of software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.
- Address customer concerns or complaints promptly and professionally.
- Monitor and maintain service standards to exceed customer expectations.
- Properly execute end of night revenue closeouts including all reports.
- Requisition supplies to have an adequate supply on hand for the following shifts.
- On occasion, participate in inventory procedures.
- Open and close shifts in accordance with instructions.
- Manage associate relations during each shift, addressing issues such as call-offs, tardiness, and last-minute daily challenges by finding effective solutions.
- Ensure all employees are following the correct break procedure.
- Monitor inventory levels, place orders, and manage stock rotation.
- Collaborate with the kitchen team to maintain food quality and safety standards.
- Guarantee adherence to health and safety regulations and sanitation standards.
- Conduct regular inspections to maintain a clean and safe environment.
- In emergencies, perform in the capacity of any position supervised.
- Perform other duties and responsibilities as assigned or required.
Requirements, Knowledge, Skills, And Abilities:
- Proven experience in a supervisory or managerial role within the restaurant industry.
- Excellent leadership and interpersonal skills.
- Strong understanding of restaurant operations, including front-of-house and back-of-house procedures.
- Knowledge of health and safety regulations and food safety standards.
- Exceptional customer service skills and a commitment to guest satisfaction.
- Flexibility to work evenings, weekends, and holidays as needed.
- Thorough knowledge of restaurant operations and preparation techniques.
- Knowledge of beverage operations and wines.
- Good proficiency in mathematics to analyze and monitor inventory, controls, revenue generation within the hotel.
- Ability to communicate in English, both orally and in writing, with guests and employees.
- Dealing with certain individuals may demand considerable patience, tact, and diplomacy to alleviate anger, gather precise information, and address issues effectively.
- Ability to handle and resolve guest complains.
- Ability to work under pressure and deal with stressful situations during busy periods.
- Proficiency in utilizing a moderately complex computer system to access and input information accurately.
- Interpersonal skills to provide overall guest satisfaction.
- Matric (Grade 12) qualification.
- A Certificate or Diploma in Hospitality Management will be advantageous.
- Minimum of 2 years’ experience in a 5-star hotel or luxury hospitality environment.
- Own reliable transport will be beneficial.
***Only shortlisted candidates will be contacted***
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