Western Cape: Sales Agent posted by Signa Opportunity

As a Sales Agent, through the YES program, you will be responsible for assisting in achieving specific sales and service requirements, as directed by your line manager.

Responsibilities:

• Assist with the achievement of sales targets at indicated branches
• Achieve individual targets as communicated by your line manager.
• Maintain enthusiasm and ensure that energy levels are appropriate at all times.
• Greet and welcome customers when conducting promotions, and when you are assigned to process in-store.
• Generating new leads through various selling and promotional activities
• Promoting products and services that include but are not limited to sim-only deals, prepaid voice and data, top-up, post-paid voice and data, LTE, smart-voice, DSL, and Fibre packages.
• Conduct a customer needs analysis to determine the reasons for visiting the store.
• Providing product information and service recommendations to match customer needs.
• Advise customers on the documentation needed to apply for products and/or services.
• Check and verify customer paperwork to detect fraudulent applications.
• Ensure BVS, mandate, and paperless compliance within the store and ensure that discrepancies get resolved.
• Log cases to the relevant queues, related to any customer queries, suspected fraudulent applications, and any risk that is detected (multiple devices) when conducting the relevant checks.
• Follow up with customers on application status and queries
• Inform clients regarding relevant turn-around times and back-office processes.
• Complete and update all relevant sheets, reports, and trackers, as per company requirements.
• Attend and complete all relevant training.
• Keep updated with the latest devices, trends, competitive products, and services.

• Matric pass.
• Well-spoken.
• Well Groomed.
• Computer Literate.
• Target Driven.
• South African unemployed youth aged between 18 and 34.
• Must not have taken part in the YES Program before.