Job Description
About the Role
AllSpes (Pty) Ltd is seeking a highly skilled and experienced In Field Support Consultant to provide world-class in-practice support to our VeriClaim and Bureau practices within the Gauteng – Pretoria North/Limpopo geographic area. The ideal candidate will ensure ultimate customer satisfaction for both internal and external clients, while maintaining a current working knowledge of all healthcare-related issues and regulations.
Key Responsibilities
- Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.
- Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.
- Analyse the practices to determine needs that we would be able to assist with.
- Assist with Financial Assessment discussions.
- Demonstrate system upgrades and enhancements to all allocated VeriClaim and VBS practices.
- Escalate functional requests, or user issues to the Support Centre via ticketing system, where needed.
- Effectively handle any client complaints regarding the VeriClaim system.
- Complete all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.
- Ensure that new practices have been booked for training.
- Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).
- Visit allocated practices at the required coverage and frequency as per the customer classifications.
- Assist the Sales Consultant with VeriClaim demonstrations as needed.
- Maintain a current working knowledge of all healthcare-related issues and regulations.
- Maintain an up-to-date level of expertise on VeriClaim and all latest enhancements.
Requirements
- At least 1-year VeriClaim experience.
- Previous experience working in a customer-facing department would be an advantage.
Qualifications
- Based in Gauteng Pretoria (Area will be discussed in interview).
- Reliable motor vehicle.
- Valid drivers license.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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