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Western Cape: Senior Travel Designer posted by Craven Cottage CC

Western Cape: Senior Travel Designer posted by Craven Cottage CC

Posted on 2025-05-22 00:00:00

Employer Craven Cottage CC
Category Travel/Tourism
Location Western Cape  / Western Cape

Job Summary

Duties:
 
Sales development
Start to finish luxury market bookings focussed on East Africa
Ensuring that all booking issues are resolved, managing all the changes and adding any developments to the booking to ensure that the client’s trip is booked and planned perfectly.
Ensuring all relevant reservations systems are and any other internal systems not mentioned.
Handle Accommodation, flights transfer & touring bookings.
Book relevant tickets as required.
Book relevant accommodation
Ensure all booking details pull through accordingly once confirmation emails are received.
Handle queries on various matters.
Process any additional changes/updates after confirmation to the itinerary.
Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in
 
Requirements:
 
At least 5+ years’ experience in luxury travel or hospitality industry
Bachelor’s degree in hospitality management or Tourism
In-depth product knowledge East Africa, particularly Tanzania and Kenya.
Travel Consulting, Travel Management, and Travel Arrangements skills
Customer Service and Reservations experience
Strong attention to detail and organizational skills
Excellent communication and interpersonal abilities
Knowledge of safari destinations and wildlife conservation
Problem-solving skills and ability to work under pressure
Proven track record in customer relationship management and developing travel products and services, specifically in the inbound tourism sector.
Computer literate (Microsoft Office, email, Internet).
Excellent written and verbal communication skills in English.
Familiarity with TourPlan, WISH, or other booking / operating systems.

Click Go Apply to apply online!


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Western Cape: Senior Travel Designer posted by Craven Cottage CC

Western Cape: Senior Travel Designer posted by Craven Cottage CC

Posted on 2025-05-22 00:00:00

Job Summary

Responsibilities:
 
Develop relationships with the Sales Agents
Generate and grow sales by securing, costing, and presenting journeys to sales agents in a timely manner
Foster and build strong relationships with sales agents to strengthen the bond and partnership, attending relevant familiarization trips with agents
Deliver a speedy service to sales agents, ensuring efficient communication and meeting tight deadlines.
Demonstrate a strong focus on sales and be equally invested in the success of each booking.
Liaise with the Reservations Manager on sales potential and any developments on the agent relationship for all bookings.
Continuous communication and excellent service delivery to agents at all times.

Requirements:
 
Matric certificate
Tertiary certificate in Travel & Tourism / Hospitality
At least 4-5 years’ experience in the Inbound Travel market
Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
In depth knowledge of Southern and East Africa. 
Personal or educational travel experience is advantageous.
Knowledge of Mozambique, Mauritius and Seychelles, an added advantage.
Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word).
Working knowledge of TourPlan and WETU or similar booking/operating system. 
Excellent attention to detail.
Dynamic, creative, organised and excellent communication skills.
Thrives under pressure in the fast-paced environment with tight deadlines without compromising accuracy and prioritise demands.
Ability to problem solve and maintaining high quality output.
Highly detailed product knowledge – vital for speed in presenting alternatives.
Strong financial skills, self-starter with high integrity level and ethical conduct.

Click Go Apply to apply online!


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