Western Cape: Technical Support Role posted by SA Commercial (Pty) Ltd

• 1–2 years of experience in technical support or IT background
• 1-2 years’ experience within a BPO contact centre
• Provide excellent customer experience through technical support
• Strong troubleshooting skills with hardware (e.g., receipt printers, tablets, scanners) and software.
• Experience with POS systems (e.g. Square, Toast, etc.). will be a PLUS
• Proficiency with CRM
• Comfortable working in a shift-based environment, including weekends.
• Strong communication skills and a customer-first attitude.
• Ability to work independently and manage time effectively.
• Follow escalation procedures as required.
• Troubleshoot and resolve customer issues promptly and efficiently.
• Proven troubleshooting skills, especially with new or complex issues
• Collaborate with team members to enhance customer experiences
• Retail or hospitality experience
• Passion for technology

The position requires flexibility to work in a rotational shift environment, including evenings, weekends, or public holidays

Job Types: Full-time, Permanent
Pay: From R10 500,00 per month