Job Description
Critical Criteria (Requirements)
- Minimum 1 year waitering experience in a hotel or restaurant environment
- Excellent communication and interpersonal skills
- Strong attention to detail and commitment to service excellence
- Ability to work shifts, weekends, and public holidays
- Professional appearance and excellent grooming standards
- Proactive, guest-first attitude
- South African citizen with a valid ID
Key Competencies
- Guest Service Excellence – Provide friendly, efficient, and attentive service; anticipate guest needs and ensure a memorable dining experience
- Dining Room Operations – Set up, maintain, and clear tables according to hotel standards; ensure cleanliness and presentation of all dining areas
- Order Accuracy & Billing – Accurately take orders, deliver food and beverages promptly, and process payments correctly
- Teamwork & Collaboration – Work closely with kitchen and bar staff; support colleagues during peak periods
- Standards & Compliance – Follow health, safety, hygiene, and responsible alcohol service regulations; maintain professionalism and guest etiquette
Duties & Responsibilities
- Greet and serve guests warmly and professionally
- Take food and beverage orders accurately and deliver promptly
- Maintain cleanliness and presentation of tables and dining areas
- Support smooth communication between kitchen, bar, and service staff
- Assist team members during busy periods to ensure efficient service
- Handle payments and billing accurately
- Adhere to all hygiene, health, and safety regulations
- Maintain grooming, professional appearance, and proper service etiquette
- Uphold the hotel’s values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity
Important Application Notes
- Must hold a valid South African ID
- Only candidates with relevant experience will be shortlisted
- Ensure your CV is 100% updated
- All applicants will attend a virtual introduction interview or may be invited to an open day
- Recruitment aligns with the company’s Employment Equity Plan
About the Hotel
The President Hotel is on a journey to be recognised as a true luxury destination.
Our purpose: to create and inspire memorable experiences.
Our vision: to become Cape Town’s most loved hotel.
Set in the heart of Bantry Bay, between Cape Town’s vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity.
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