Western Cape: Workshop Controller posted by SydSen Recruit

Role Overview
The Workshop Controller will be responsible for coordinating and managing all daily workshop operations whilst ensuring maximum productivity, efficient workflow, and exceptional customer satisfaction. This role requires a strong technical background, excellent communication skills, and a passion for maintaining the highest standards of service and repair quality.
Key Responsibilities

• Oversee the allocation and progress of repair and maintenance work within the workshop.
• Ensure technicians adhere to job cards, repair times, and quality standards.
• Monitor productivity, efficiency, and turnaround times to meet workshop performance targets.
• Liaise between the service advisors and technicians to ensure accurate communication and job progress updates.
• Conduct regular quality checks on completed work before vehicle handover.
• Support and mentor technicians and apprentices to promote skill development and high standards.
• Ensure compliance with safety, housekeeping, and manufacturer standards.
• Manage warranty and internal repair processes efficiently.

Minimum Requirements

• 3+ years of experience as a Workshop Controller, Senior Technician, or similar role in a dealership environment.
• Proven understanding of workshop systems, productivity targets, and quality standards.
• Strong leadership, organisational, and communication skills.
• Computer literacy (automotive DMS systems advantageous).
• Valid driver’s license and own transport.
• Technical qualification or trade test (Motor Mechanic) essential.

What’s on Offer

• Competitive basic salary with performance incentives.
• Medical aid and provident fund benefits.
• Opportunity to grow within a respected automotive brand group.

If you are passionate about efficiency, team leadership, and delivering outstanding customer experiences, we’d love to hear from you.