Job Description
- Matric
- Computer literacy
- 2-5 years of experience in a similar position
- Zoho CRM system experience
- Own vehicle and valid drivers license
Duties and responsibilities include, but not limited to:
- Provide daily support to users across Zoho CRM, Zoho Flows, Campaigns, Marketing,Automation, Analytics, and Forms.
- Perform regular system health checks, monitor syncs/ integrations, and clean/update records.
- Assist in workflow management, rule setup, and automation improvements to enhance team efficiency.
- Create and manage email campaigns in Zoho Campaigns, including audience segmentation and performance tracking.
- Generate and maintain reports and dashboards to support sales and marketing insights.
- Work with the marketing team to manage webform integrations, landing pages, and lead flows.
- Collaborate with team leaders and departments to recommend system improvements or process automations.
- Train new users on Zoho tools and provide basic documentation/ support material.
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