Westville: Reception Manager – Westville

About the Role

The Reception Manager is responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.

Key Responsibilities

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Resolving member complaints
• Training of Receptionist

Requirements

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels

Qualifications

• Previous experience within a front desk or welcome desk position (added advantage)

Salary & Benefits

• (No salary information is mentioned in the original job description, so this section will be skipped)