- Knowledge and experience in the retail motor industry
- Read, write and speak English and Afrikaans
- Computer Literate
- Valid driver`s license
- Valid Matric Certificate
- ASE Certification
MAIN PURPOSE OF THE JOB:
- To provide an excellent service by understanding the customer`s needs, providing advice and offering solutions.
- The outcome that is produced is Satisfied Customers and will be considered successful when:
– The customer`s needs / requirements are understood and expectations are met
– There is sound product knowledge
– Personalized service is provided
– Customers are informed
RELATIONSHIPS AND PERSONAL ACTIVITIES:
- Directly responsible to the Service Manager and Foreman
- Relationships with the staff
MAIN JOB FUNCTIONS:
- Welcome customers and capture the relevant information, assuring that client needs are addressed.
- Check vehicle in with client.
- Follow-up on parts ordered, and bookings are made to suit customer daily.
- Keep customers up-to-date about information on status of the vehicle.
- Handle queries / concerns of customers as per the customers concerns daily.
- Make out job cards, accurately and timeously and put job cards through for costing daily.
- Arrange hire vehicles for customers, obtaining the necessary authority to do so.
- Collect Payments from customers that are due, prior to handing back the vehicle.
- Cross-departmental disciplines.
Automotive Service Advisor position available in Gauteng, Gauteng. This job position was posted by Sig Labour Corporate (Pty) Ltd. The job has been posted as a char8000 ad on 2025-02-01 at 01:18:32 in the Sales Marketing category
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