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Mpumalanga: Field Guide posted by Wild Dreams Hospitality

Field Guide

Posted on 2025-03-31

Employer Wild Dreams Hospitality
Salary 8000
Category Logistics
Location Mpumalanga  /  Mpumalanga

Job Summary

The guide plays a pivotal role in the success of a lodge operation, as they engage extensively with guests throughout a significant part of each day. The safari experience is often the primary motivation for guests visiting Africa. Consequently, the guide’s professionalism and ability to convey knowledge in a safe yet immersive manner significantly shape the overall guest experience.

Candidate requirements;

  • A valid and current South African guide’s licence and valid PrDP special driver’s licence.
  • FGASA Qualification Minimum of NQF 4 with Backup Trails. Lead Trails will be a bonus.
  • DEAT Registration (Mpumalanga).
  • 3 Years Experience as a Field Guide/Ranger in a Big Five Game Reserve
  • Self-disciplined, punctual and respectful.
  • Strong communication and interpersonal skills for international guests with diverse cultures. Must have an outgoing hosting personality.
  • Strong communication and interpersonal skills for staff, being respectful of their culture. A basic knowledge of Shangaan or another African language is recommended.
  • Must be familiar with basic vehicle maintenance in order to communicate with the maintenance team to troubleshoot problems.
  • Must be familiar with how to drive in a variety of on- and off-road conditions.
  • Must be familiar with radio etiquette and able to ensure that radio conversations are kept short and direct, with no unnecessary chatter.
  • Good initiative to cope with difficult situations in a remote environment.
  • A valid first aid training certificate to handle trauma care.

Key responsibilities;

  • Lead game drives, bush walks and other activities to provide guests with an immersive and educational wildlife experience.
  • Ensure the safety of guests during all safari activities.
  • Interact with guests in a professional and friendly manner, providing excellent customer service.
  • Answer questions and engage in informative discussions about the wildlife and surrounds.
  • Be sensitive to guest’s preferences such as birders, looking for specific species, and try and manage their expectation within the context of what nature delivers.
  • Ensure that you are able to adjust your engagement when you have a number of different nationalities and generations on your vehicle/walk.
  • Be sensitive to guests who want limited interaction with the guide and those who want more engagement and tailor your response accordingly.
  • Hosting guests at meals and/or for drinks, as required by the Camp Manager or your guests.
  • Must have a knowledge of the wines and spirits served in the camps and be able to serve them correctly on game drives according to the SOPs for serving wine, spirits and non-alcoholic drinks.
  • Be familiar with the service of coffee and tea according to the set SOPs.
  • Must have a full understanding of the meals served in the bush and be aware of dietary requirements.
  • Conduct routine daily checks of your vehicle and equipment in accordance with the Guide’s SOP and the requirements of the Maintenance Department.
  • Ensure your vehicle has all the relevant equipment as required by the SOP checklist and that the equipment is in working order.
  • Be prepared to handle emergency situations and provide first aid, if necessary, in accordance with the company emergency protocols and first aid training protocols.
  • Educate the camp staff on how to behave around dangerous animals.
  • Take on driver duties to facilitate smooth camp operations when not guiding by transporting staff between the staff village and main area.
  • Assist with guest luggage.
  • Assist with guest pick-up and drop-off to and from the airport/gates, even if these are not your assigned guests.
  • Assist with staff transfers, as required.
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Package:

  • The package includes a Provident fund of which the company contributes 5%.
  • Position is live in with accommodation provided for single occupant only as accommodation is shared.
  • Employees work on 21 days on 7 days off work cycle.
  • Pets will not be allowed due to the nature of the environment.
  • Uniform and Meals are provided. 

Field Guide position available in Mpumalanga, Mpumalanga. This job position was posted by Wild Dreams Hospitality. The job has been posted as a char8000 ad on 2025-03-31 at 01:09:52 in the Logistics category

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