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Pretoria: Call Centre Manager

Call Centre Manager

Posted on 2025-04-17

Salary 500000 Annually
Category Sales
Location Tshwane  /  Pretoria

Job Summary

Key

Responsibilities:

Team Leadership & Performance Management Lead and manage a team of 40 call centre agents , including 3 team leaders Drive a positive, high-performance culture that fosters motivation and accountability Implement and track KPIs to optimize performance and achieve business objectives Monitor, evaluate, and improve team productivity and service levels Sales & Retentions Oversee sales targets related to online payments, lead conversion, and reserve-now transactions Identify new opportunities to increase efficiency and revenue Analyze performance data to drive strategy and enhance results Operations & Compliance Ensure SLA adherence and high levels of customer service Work closely with other departments to ensure smooth operations Identify and implement process improvements to enhance efficiency What We`re Looking For: Experience & Skills 5 years` experience in call centre management Proven success in sales-driven call centre environments Strong leadership, coaching, and people management skills Ability to adapt to change, drive innovation, and improve processes Strong data analysis and reporting abilities Qualifications Call Centre Qualification preferred , or any relevant degree Ideal Candidate Profile: Someone fitting with a young, goal-driven, and energetic culture Resilient, adaptable, and highly motivated A natural problem-solver and strategic thinker Ready to take on this exciting challenge? Apply today and become part of our dynamic team

Call Centre Manager position available in Tshwane, Pretoria. This job position was posted by . The job has been posted on 2025-04-17 in the Sales category

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