Job Description
About the Role
Our client is seeking a detail-oriented and highly organised Collections Call Centre Administrator to provide administrative and operational support within a fast-paced debt collections environment in Pretoria East. The successful candidate will be responsible for maintaining accurate debtor account records, assisting with collections administration, resolving account-related queries, supporting collection agents, and ensuring professional communication with clients and stakeholders.
Key Responsibilities
- Maintain and update debtor account information accurately on internal systems.
- Process daily administrative tasks related to collections and account management.
- Ensure all account notes, communication histories, and documentation are updated timeously.
- Capture and maintain accurate debtor and payment information.
- Assist with document management and account verification processes.
- Investigate and resolve debtor account discrepancies and queries.
- Liaise with internal departments, clients, and external stakeholders regarding account matters.
- Follow up on outstanding documentation, payments, and account information.
- Escalate unresolved matters to management where necessary.
- Support collection agents with account-related information and administrative assistance.
- Review and maintain closed, inactive, and handed-over accounts.
- Process account adjustments and write-offs in line with company policies and procedures.
- Ensure compliance with company procedures, POPIA, and relevant regulatory requirements.
- Identify account irregularities and report concerns to management.
Requirements
- Grade 12 / Matric certificate.
- Minimum 3 years Call Centre experience within a collections or debtor management environment (non-negotiable).
- Previous experience in debt collections, debtor administration, financial services, or account management is essential.
- Computer literate with good working knowledge of Microsoft Office (Word, Excel, Outlook).
Qualifications
None mentioned.
Salary & Benefits
R15 000 – R18 000 basic salary, Medical Aid, Provident Fund.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Accounting / Finance Jobs in Tshwane
The accounting and finance sector in Tshwane is generally considered to be a stable and attractive field, with a strong demand for skilled professionals. Typically, this industry experiences moderate growth rates compared to other sectors, driven by the steady expansion of businesses across various industries. As such, job seekers can expect a relatively secure and competitive career path.
When it comes to salary expectations in Tshwane, it’s difficult to provide an exact range, as these can vary widely depending on factors like experience, company size, industry sector, and specific role requirements. Generally, accounting and finance professionals with relevant qualifications and experience can expect to earn broad salary ranges of R500 000 to R1,5 million per annum or more, although actual salaries may differ significantly from this range. It’s essential to note that these figures are only a rough guide and should not be taken as an accurate representation of individual earning potential.
Common skills required for accounting and finance roles in Tshwane include proficiency in financial software such as Excel, Xero, or SAP; strong analytical and problem-solving skills; attention to detail and organisational ability; excellent communication and interpersonal skills; knowledge of financial regulations and standards; and experience with budgeting, forecasting, and financial analysis. Additionally, having a degree in accounting, finance, or a related field is often preferred.
The accounting and finance sector can be found across various industries, including the financial services sector, technology industry, manufacturing sector, and public sector institutions. In Tshwane specifically, many businesses and organisations require skilled accountants and financiers to support their operations, providing a range of job opportunities for those in this field.
Career development opportunities are available throughout the accounting and finance sector. Typically, professionals can expect to progress through roles such as accountant, financial analyst, or senior financial manager, before potentially moving into more senior leadership positions. Many accountants and financiers also choose to specialise in specific areas, such as tax, auditing, or investment analysis, which can lead to further career advancement opportunities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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