South Africa: Receptionist/Relief Night Auditor posted by Kendrick Recruitment
Posted on 2025-05-01 00:00:00
| Employer | Kendrick Recruitment |
|---|---|
| Category | Other IT/Computer |
| Location | South Africa / South Africa |
Job Summary
Minimum Experience and Qualifications Required:
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Grade 12 (Matric)
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Post-matric hotel school qualification advantageous
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12 years experience in a five-star property with night auditing exposure
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Proficient in computer systems
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Excellent communication and numeracy skills
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High level of English proficiency
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Must be motivated, enthusiastic, and a strong team player
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Must be willing and able to work shifts and under pressure
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Own transport preferable
Key Performance Objectives:
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Respond to email requests professionally and efficiently
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Manage guest enquiries and deliver detailed, informed responses
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Maintain a thorough knowledge of hotel room categories and property layout
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Understand and communicate the propertys various offerings
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Effectively resolve guest complaints and issues
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Take full responsibility for the night shift, ensuring smooth operations
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Manage guest accounts and perform daily pit checks
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Balance daily revenue reports accurately
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Distribute reports to relevant department heads daily
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Operate Opera Cloud (Property Management System)
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Check guests in and out, and assist with rooming as needed
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Operate the switchboard and handle incoming calls
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Assist with restaurant bookings and hotel reservations
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Liaise efficiently between all departments
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Consistently go the extra mile to ensure guest satisfaction
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Provide support to colleagues and assist other departments where needed
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Foster and maintain positive relationships with team members
This is a rare opportunity to join a highly regarded property offering exceptional standards and career growth. If you meet the above criteria and are interested in applying, please send your CV to Kendrick Recruitment.
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