About the ClientOur client is a rapidly growing, remote-first company featured on Y Combinators Top Companies list. With a diverse global team and a mission-driven culture, focused on transforming healthcare staffing, they connect dedicated professionals with facilities in need.ResponsibilitiesManage communications across multiple platforms efficientlyProvide timely, complete resolutions to customer concernsSupport your decisions with reasoned, customer-first explanations to internal stakeholdersInvestigate attendance and quality incidents with strong attention to detail and sound judgmentCommunicate investigation outcomes clearly and empathetically to both workers and partner facilitiesInteract with customers via telephone, live chat, and web-based channelsRequirementsExcellent verbal and written communication skillsStrong ability to resolve issues with empathy, urgency, and accuracyComfortable in dynamic, ever-changing environmentsSelf-starter with a proactive mindset and high attention to detailStrong sense of ethics, fairness, and integrityA collaborative, solutions-oriented attitudeBenefitsHealth InsuranceLife InsuranceVacation & Paid Time OffDiscounts across leisure and retail outletsIT equipment provided We look forward to hearing from you!

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