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Durban: Customer Service Representative – German Speaking

Durban: Customer Service Representative – German Speaking

Posted on 2025-05-16 00:00:00

Employer Unspecified
Category Customer service / support
Location eThekwini  / Durban

Job Summary

Customer Service Representative – German Speaking Location: Cape Town, Western Cape Department: Customer Support We are looking for a fluent German-speaking Customer Service Representative with a passion for resolving customer issues, especially complaints, to join our dynamic and customer-focused team. If you thrive in a fast-paced environment, enjoy problem-solving, and are committed to delivering exceptional service, we’d love to hear from you. Key Responsibilities: Deliver exceptional support through inbound/outbound calls, live chat, and email Handle customer complaints with professionalism and empathy, ensuring timely and satisfactory resolution Provide accurate and clear written responses in line with company standards Manage a variety of customer queries efficiently and courteously Follow up on enquiries and ensure customer satisfaction post-resolution Liaise with internal teams, clients, and suppliers to resolve escalated issues Maintain accurate and complete records of customer interactions Report and escalate incidents, including data breaches or fraud, in accordance with company guidelines Proactively identify process improvements and contribute to quality control efforts Apply expert knowledge of the company’s services to resolve issues effectively Requirements: Fluent in German (written and spoken) Strong command of English , both verbal and written Minimum 1 year’s experience in customer service, travel, or tourism industries Previous experience in a call centre environment (inbound, outbound, chat, and back-office) Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace Strong administrative skills , including planning, time management, and problem-solving Excellent attention to detail and a high level of accuracy Knowledge of correspondence etiquette in written communications Ability to maintain professionalism under pressure Demonstrated integrity and compliance with company policies Preferred Knowledge & Competencies: Interest or experience in the airline industry , including fares and ticketing Working knowledge of GDS systems (intermediate level preferred) Proven ability to manage escalated complaints and complex customer queries Active listening skills with a customer-first mindset Strong conflict resolution, negotiation, and persuasion abilities Ability to multi-task and prioritize under high-volume workloads Excellent team collaboration and knowledge-sharing attitude Adaptability to change in a fast-paced, dynamic environment Personal Qualities: Customer-focused with a passion for complaint resolution Professional, respectful, confident, and resilient in all interactions Culturally aware and sensitive to diverse customer backgrounds Patient, empathetic, and compassionate communicator Committed to delivering high service standards with a positive attitude Able to take ownership of issues and follow through to resolution If you’re ready to join a supportive, high-performing team where your contributions truly matter, apply now and take the next step in your customer service career.

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