Durban: Branch Manager posted by RecruitCo (Pty) Ltd

About the Role

We are seeking an experienced Branch Manager to lead our Durban office, responsible for driving sales growth, operational efficiency, and customer satisfaction. The ideal candidate will possess a strong track record of success in recruitment sales and management, with a proven ability to build and maintain strong relationships with clients and stakeholders.

Key Responsibilities

• Facilitate strategic sales and operational planning and execution
• Ensure effective site operations and above average customer service
• Responsible for the operational efficiencies and service delivery for the branch
• Networking and collaboration
• Act as custodian of the end-to-end delivery and fulfilment process, ensuring processes are well defined and streamlined
• Client Relationship Management (internally and externally)
• Achieve branch budgets in line with nett profits
• Develop and lead a high-performance team of staff by establishing key performance deliverables for each individual
• Business Development and Marketing of RecruitCo services to industries within the region
• Responsible for quality assurance and compliance
• Effective management of Administration, Finance and Reporting
• Conduct research on every client given to recruit for prior to sourcing of skills
• Networking to ensure strong database of skills
• Building up of database in line with positions given to recruit
• Placing of adverts for jobs allocated to ensure attraction of skill
• Contact possible candidates, establish interest and interview for relevant positions within the desired time frames
• Conduct detailed, competency-based interviews (target and selection) ensuring all detail and volumes are reflected
• Final check CVs returned from typing to ensure accuracy in presentation of candidates to clients Ensuring verifications (references, Kroll, criminal checks etc.) are conducted on all candidates referred to clients
• Ensure agility of recruitment processes management and efficiencies as well as recruitment delivery management
• Daily capturing of database on Ditto Hire
• Always ensure adherence to the Cluster Quality process
• Ensuring compliance with company policies and procedures
• Coordinating of interviews on client request
• Ensuring candidates attending interviews with clients have been met by either Consultant or Account Executive
• Ensuring candidates attending interviews with clients are prepared for the interview (share of job specification, company information, culture of environment and interview style) at least 48 hours prior to attendance
• Pre-screening and managing applications for various vacancies
• Arranging interviews
• Interviewing candidates

Requirements

• Diploma or equivalent qualification or relevant experience
• Minimum 10 years experience in recruitment sales covering Perm Recruitment and Temporary Employment Service (TES) model (White collar)
• Minimum 6 years experience at Management level responsible for ensuring the running of a profitable business / budget owner bottom line driven
• Ability to conduct presentations at Board level to secure contracts / Service Level Agreements (SLA)
• Proven personal successful track record of successful branch / operation, generation of billings within the perm or executive search market
• Proven experience in complete running of Executive Search assignments from presentation of solution to delivery on project (full cycle)
• Good knowledge of the Labour Relations Act (LRA), the Temporary Employment Services (TES) industry, the Basic Conditions of Employment Act (BCEA), Bargaining Councils and Sectoral Determinations
• Previous Industrial Relations (IR) experience and good knowledge of IR Procedures
• Excellent communication skills (both written and verbal)
• Computer literate (MS Office)

Qualifications

No formal education or certifications are required for this position.