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South Africa: Branch Manager CPT

South Africa: Branch Manager CPT

Posted on 2025-05-15 00:00:00

Employer Unspecified
Category Property
Location ZA  / South Africa

Job Summary

A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Storage units BASIC SALARY : R20 000.00 START DATE : A.S.A.P / Immediate REQUIREMENTS: Minimum 23 years of relevant work experience Matric certificate and related tertiary qualification Valid drivers license and own reliable transport Willing to travel/work within the assigned region Strong telephone etiquette and leadership skills Computer literate (MS Office, Sage); relevant certifications preferred Customer-focused with excellent relationship management skills Friendly, helpful, and service-oriented Positive, professional attitude DUTIES: Build and maintain strong client relationships with a focus on customer service, sales, and marketing. Oversee property maintenance, logistics, stock control, and general branch administration. Maintain the branch environment, including gardens, communal areas, kitchens, and bathrooms, ensuring they are clean, tidy, and in line with company standards. Promote and sell units, parking, warehouse, and office space, aiming to convert leads and upsell available packages. Monitor and manage branch occupancy; understand the link between occupancy and sales performance. Assist clients and staff with equipment, maintenance, or property-related matters as needed. Communicate effectively across all channels (email, WhatsApp, letters, etc.) using appropriate business language and etiquette. Ensure the branch is clean, litter-free, and well-maintained, including signage, gardens, and curbs. Deliver excellent customer service to new, existing, potential, and departing clients. Handle member enquiries, quotations, contracts, deposits, refunds, FICA documentation, copying, and printing. Manage all general office duties: reception, answering phones, parcel handling, managing communal areas, ordering and stock-taking, cleaning schedules, staff supervision, and property upkeep. Manage branch finances: e-wallet transactions, daily cashbook mapping, cash-ups, and weekly bank deposits. Use Sage Evolution to capture accurate client data, record interactions, and generate reports. Conduct daily debt collection through phone calls and SMS communication. Support clients with storage, packaging, logistics, and coordinating removal services when required. Supervise staff performance, enforce discipline, and escalate HR matters to the Regional Manager. Accurately capture all quotations and contracts in Sage Evolution and report on sales progress. Verify client information and collect all required FICA documents for contract setup. Promote the company brand professionally to generate leads and increase conversions. Update marketing reports on Sage Evolution and any other systems implemented by management. Conduct daily facility checks with staff to review completed work, assign new tasks, and monitor performance. Oversee and report on maintenance projects, including Occupational Health and Safety compliance checklists. Monitor the security and integrity of branch perimeter walls, electric fencing, and other security features. Ensure fire equipment is compliant, not leaking, and in good working condition. Inspect and clean vacant storage units after client move-outs, reporting any damage for prompt repairs before re-occupancy. Personally manage the suspension of services or overlocking of overdue units/offices and provide updated overlock lists to staff and the Regional Manager. Ensure all branches implement and maintain proper security protocols. Conduct daily site walks and report any issues immediately to the Regional Manager and CEO.

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