Gauteng: Collections Specialist posted by Staff Solutions
Posted on 2025-06-18 00:00:00
| Employer | Staff Solutions |
|---|---|
| Category | Other Finance/Accounting |
| Location | Gauteng / Gauteng |
Job Summary
This position requires strong analytical skills, attention to detail, and a solid understanding of vehicle financing and credit risk.
Core Responsibilities
- Analyze delinquent accounts and implement recovery strategies.
- Ensure timely collection of outstanding payments and compliance with financial regulations.
- Develop, maintain, and improve collections systems, processes, and management principles.
- Formulate and implement annual collections and risk control plans.
- Review legal and regulatory updates; recommend and implement policy changes.
- Develop and negotiate repayment plans and settlements with customers.
- Recommend accounts for legal action, write-offs, or repossession based on analysis.
- Generate regular reports on aging accounts, trends, and collections performance.
- Collaborate cross-functionally (Risk, Legal, Business Development) to improve collections effectiveness.
- Contact customers via phone/email to recover payments.
- Conduct credit reviews, loan assessments, and post-loan monitoring.
- Participate in legal case management, intellectual property handling, and regulatory coordination.
- Support product development and process improvements with collections insight.
- Implement and promote a strong internal compliance and risk-aware culture.
Key Technical Skills & Tools
- Credit risk assessment and delinquency management
- Financial report analysis and dealer evaluation
- Knowledge of legal processes (repossession, litigation)
- CRM and collections systems
- Predictive modeling and automation tools
- Strong MS Office proficiency (Excel, Word, PowerPoint)
Qualifications & Experience
- Bachelor’s degree in Finance, Accounting, Economics, or related fields (preferred)
- 2–3+ years of relevant experience (automotive finance preferred)
- Knowledge of principles of finance, credit management, commercial banking, and financial analysis
- Familiarity with auto finance industry regulations and collections best practices
- Experience working with commercial vehicle dealers or fleet operators is advantageous
Professional & Core Competencies
- Strong communication and coordination skills (including professional phone etiquette)
- Analytical thinking and problem-solving abilities
- Ability to identify customer risks and take timely actions to mitigate them
- Understanding of macroeconomic trends and their impact on automotive finance
- Knowledge of commercial vehicle products, network structures, and customer operations
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