Cape Town: Insurance Call Centre Agent posted by Lewis Stores (PTY) Ltd
Posted on 2025-06-17 00:00:00
| Employer | Lewis Stores (PTY) Ltd |
|---|---|
| Category | Other Retail |
| Location | Western Cape / Cape Town |
Job Summary
The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant fit and proper requirements of the applicable Acts and the FSCA requirements (a condition of employment). The appointed candidate will be registered with the FSCA. The objective is to impact direct insurance sales in the Insurance Call Centre via efficient offering of insurance products to prospective customers, to achieve targeted growth targets.
Duties and responsibilities will include, but not be limited to:
- Outbound insurance sales calls to prospective customers strictly according to the insurance script
- Offering insurance products to leads/referrals telephonically using a Script,
- Ensure fair treatment of customers, central to our culture and identify opportunities to improve product and service offerings, ensuring effective and professional service delivery,
- Proactively contribute to the customer experience, campaign performance and drive targets,
- Achieve own sales targets and objectives,
- Be a productive team player, who is efficient, works structured and focused,
- Adherence to Quality and Compliance processes/benchmarks to minimize business/conduct risk,
- Adapt and change to fit in with changing business operational requirements,
- To act professionally to ensure the interests of both the customer and Lewis are protected,
- Accurately record and maintain information regarding products sold, follow product/system procedures,
- Keep abreast of developments and trends in the financial services industry – self-learning,
- Fit and Proper on appointment and thereafter and ensuring compliance with FAIS Act and Policyholder protection rules/requirements,
- Commitment to learning, training, product knowledge, and call Centre operation/system requirements,
- Other relevant company, call centre agent, and FAIS representative duties
Competencies (Knowledge/Skills):
- Inbound & outbound insurance telephonic sales,
- Knowledge and understanding of applicable Acts and Regulations,
- Insurance product knowledge,
- Insurance sales & financial services,
- Sales and interpersonal skills,
- Language & reading skills, fluent in English,
- Other language skills – Sotho, Setswana, Sepedi, Xhosa, Zulu & Afrikaans
- Computer Literate in MS Office (Word, Excel and Outlook) and good typing skills
- Good organizational and effective communication skills
- Work under pressure and in a deadline / target-orientated environment,
- Attention to detail and strong problem-solving skills,
- Highly productive team player, who is efficient, works structured and focused,
- Fit and proper and integrity.
Experience:
- Minimum 6 months experience within an Insurance Sales Outbound Call Centre,
- Insurance / Financial Services sales experience,
- Life & Non-Life insurance experience,
- Proven track record achieving sales targets and efficiencies,
Prerequisite:
- Minimum Grade 12 or a relevant NQF 4 qualification required,
- Recognized Sales / Marketing / Insurance Diploma/Degree preferred,
- FAIS Regulatory Exam (RE). RE5 for Representatives -preferred
- FAIS Fit and Proper on appointment (not debarred previously by an FSP) (a condition of employment)
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Cape Town
More jobs in Western Cape
Browse Other Retail Jobs
Browse Lewis Stores (PTY) Ltd Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Regional Building & infrastructure Executive posted by Construct Executive Search
Applicants must have the following requirementsMust have a Masters Degree or a Bachelors Degree in Engineering.Must be registered as a Professional Engineer...
View Job
Regional Building & infrastructure Executive
Cape Town: Tax Administrator (JB5261) posted by Kontak Recruitment
Tax Administrator JB5261Northern Suburbs, Cape Town, Western Cape Compensation R18 000 - R25 000 per month Based on experience and qualificationsCategory...
View Job
Tax Administrator (JB5261)
Cape Town: Medical Sales Specialist – Devices (JB5278) posted by Kontak Recruitment
Medical Sales Specialist - Devices JB5278Dieprivier, Cape Town R31 500 Basic Salary, plus commission, fuel and cell phone allowance Duration Permanent A...
View Job
Medical Sales Specialist – Devices (JB5278)
Cape Town: Accounts Clerk posted by Executive Placings
Travel Management Company is looking for an Accounts Clerk to perform all relevant duties of debtor and creditor accounting procedures and controls, plus...
View Job
Accounts Clerk
Cape Town: Corporate Receptionist (Cape Town) posted by Corporate Placements
Do you enjoy the flexibility and available immediately then register with us today for Temporary Receptionist assignments.Must haveGrade 12Min. 2 years...
View Job
Corporate Receptionist (Cape Town)
Cape Town: Reservations Manager posted by Executive Placings
Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while...
View Job
Reservations Manager
Cape Town: Product Manager posted by Executive Placings
Leading Destination Management Company is looking for an experienced Product Manager to maintain, develop and discover Product offerings for FIT, Groups and...
View Job
Product Manager
Cape Town: Head of Wholesale (Exco) posted by Corporate Placements
Our client a luxury retail business is seeking a Head of Wholesale to join their team. You will be responsible for strategic development and implementation....
View Job
Head of Wholesale (Exco)
Cape Town: Strategic Projects & Partnership Lead posted by Corporate Placements
Our client a non-profit organisation is seeking a Strategic Projects and Partnerships Lead to join their team. You will be responsible for leading the...
View Job
Strategic Projects & Partnership Lead
Cape Town: Foreman – Urgently Needed posted by Batt Master Roofing and Guttering
MUST HAVEDrivers LicenseAttention to detailBe able to work under pressureExperience in roof sheeting, roof tiling, waterproofing and paintingRun...
View Job
Foreman – Urgently Needed
Cape Town: Business Development Representative (Remote) (JB5287) posted by Kontak Recruitment
Business Development Representative Remote JB5287 Remote, for applicants residing in Cape TownR25 000 - R30 000 Basic plus commission, cellphone and...
View Job
Business Development Representative (Remote) (JB5287)
Cape Town: Creative Marketing Lead (JB5294) posted by Kontak Recruitment
Creative Marketing Lead JB5294Cape Town, Western CapeR25 000 R35 000 CTC per monthIn-office culture, creative freedom, founder collaborationPermanentPremium...
View Job
Creative Marketing Lead (JB5294)
Cape Town: Customs Entry Clerk posted by Zedcore PTY LTD 4780165421
Customs Entry Clerk must have experiences between 2 - 5 years, is responsible for accurately preparing and submitting customs documentation, ensuring...
View Job
Customs Entry Clerk
Cape Town: Overhead Crane Technician Assistant – Urgently needed posted by BB Cranes PTY Ltd
Carries out verbal instructions of the crane technicianbranch manager, on a daily basis, in terms of the production program and output required.Collects and...
View Job
Overhead Crane Technician Assistant – Urgently needed
Cape Town: Motorcycle Drivers for Merchandising Project posted by UFC
I am looking to recruit 20 preferably female motorcycle drivers to assist with merchandising bread and confectionery across various retail stores.
View Job
Motorcycle Drivers for Merchandising Project
Cape Town City Centre: . Net Developer (30 Month Contract)
Key Responsibilities Participate in planning, requirements gathering, and deployment of enterprise-wide systems. Develop scalable, full-stack solutions...
View Job
. Net Developer (30 Month Contract)
Cape Town: Key Account Manager – Capital Equipment posted by The Recruitment Guy
An experienced KEY ACCOUNT MANAGER FOR CAPITAL EQUIPMENT is required for permanent employment based in Cape Town.To maintain and expand relationships with...
View Job
Key Account Manager – Capital Equipment
Cape Town City Centre: Executive Assistant to COO
A highly organised, professional and well presented Executive Assistant is sought for the COO of this hospitality group, based in Cape Town. Requirements...
View Job
Executive Assistant to COO
Cape Town City Centre: FRONT OFFICE ATTENDANT
Key Responsibilities Transport guests safely and comfortably to and from the airport, local destinations, and hotel events Maintain cleanliness and upkeep...
View Job
FRONT OFFICE ATTENDANT
Cape Town City Centre: Service Technician
Job Purpose The Services Technician is responsible for providing support to end-users including 2nd Level Application and Technical Support to the companys...
View Job
Service Technician
Cape Town City Centre: SENIOR TECHNICIAN â REFRIGERATION (CAPE TOWN)
Minimum Requirements Grade 12 Matric. N6 Technical qualification. Trade-tested refrigeration qualification non-negotiable. 2-3 years of experience in...
View Job
SENIOR TECHNICIAN â REFRIGERATION (CAPE TOWN)
Cape Town City Centre: Project Manager (IT Infrastructure Domain)
Job Description Our client is seeking a highly skilled and experienced IT Infrastructure Project Manager to lead and coordinate the planning, execution, and...
View Job
Project Manager (IT Infrastructure Domain)
Cape Town City Centre: Temporary Painter
Were on the lookout for a temporary Painter to join the team at a leading site in Newlands. If you take pride in delivering neat, quality finishes and enjoy...
View Job
Temporary Painter
Cape Town City Centre: Events and Logistics Coordinator
Events and Logistics Coordinator Location Cape Town Employment Type Permanent Are you a dynamic, detail-oriented individual with a passion for events and...
View Job
Events and Logistics Coordinator
Cape Town City Centre: Financial Analyst
My client, a leader in the FMCG sector, is seeking an ambitious Financial Analyst who is eager to gain international exposure and will support the Africa...
View Job
Financial Analyst