Key Performance Areas

• Conduct inspections of all equipment serviced and repaired by field technicians.
• Identify billable work during inspections.
• Evaluate and verify the quality of workmanship on repairs and services.
• Perform End of Term (EOT) inspections at customer sites.
• Ensure all long- and short-term rental equipment holds valid load test certification.
• Investigate and report on re-work cases.
• Identify and mitigate potential risk areas.
• Assist in reducing maintenance costs for both long- and short-term rental units.
• Conduct final checks on Pre-Delivery Inspection (PDI) and rebuilt units prior to customer delivery.
• Foster strong customer relationships and uphold high standards of service delivery.
• Hold regular feedback sessions and meetings with management and relevant departments.
• Ensure compliance with statutory regulations and governance practices within the area of responsibility.
• Support and drive continuous improvement and operational innovation initiatives.

Minimum Requirements – Education, Skills, and Experience

• Grade 12 / Matric or equivalent.
• Minimum 5 years’ relevant experience in the material handling or forklift industry.
• Qualified diesel/petrol or forklift mechanic.
• Strong computer literacy, with advanced knowledge of MS Outlook, Word, and Excel.
• Familiarity with compiling and analyzing reports based on multiple data sources.
• Strong numerical and financial acumen.
• Proactive with strong prioritization and multitasking skills; ability to manage tasks from initiation to completion.
• Strong administrative and organizational capabilities, with excellent attention to detail and a results-oriented approach.
• Ability to analyze and solve problems systematically and make well-informed decisions under pressure.
• Ability to interpret technical documentation and apply it in practice.
• Committed to continual learning and adapting to new technologies and equipment.
• Comfortable with safety protocols and capable of following health and safety regulations effectively.

Knowledge Requirements

• Customer Service: Understanding of customer service processes including needs analysis, quality standards, and satisfaction evaluation.
• Language Proficiency: Strong command of English (spoken and written), including grammar, spelling, and composition.
• Computer Skills: Proficient in common office applications, especially Microsoft Office Suite.

Work Activities

• Information Gathering: Collecting and reviewing relevant data from various sources.
• Physical Handling: Handling, moving, and positioning equipment and tools as needed.
• Documentation: Maintaining accurate and up-to-date records, both digital and paper-based.
• External Communication: Interacting with customers, suppliers, and external partners via multiple channels.
• Internal Communication: Collaborating with management and peers to relay and receive critical information.
• Information Processing: Analyzing, coding, and verifying data as part of operational reporting.
• Planning and Organization: Setting priorities and organizing tasks to meet goals and deadlines.
• Monitoring: Continuously reviewing equipment, processes, and environments for issues or potential risks.

General Competencies

• Demonstrates a high level of integrity, responsibility, and a strong work ethic.
• Excellent verbal and written communication skills, with the ability to interact professionally across all levels.
• Able to manage own workload independently with minimal supervision.
• Thrives under pressure and remains calm and focused in challenging situations.
• Shows initiative, enthusiasm, and a willingness to take ownership of tasks.
• Physically fit, of sober habits, and in good general health.

Required Licences & Certifications

• Valid trade test certificate (Forklift Mechanic or equivalent).
• Valid forklift operator license.
• Valid Code EB / Code 8 driver’s license

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