Durban: Operations Manager – KZN posted by Ultra Personnel
Posted on 2025-06-18 00:00:00
| Employer | Ultra Personnel |
|---|---|
| Category | Engineering Management |
| Location | Kwazulu-Natal / Durban |
Job Summary
This role requires strong leadership, attention to detail and commitment to upholding standards in health, safety and regulatory compliance.
Key Responsibilities:
Operational Oversight: Manage all branch operations, including the delivery of health, safety and compliance consulting services (eg. risk assessments, safety audits, compliance training) ensuring adherence to SLA’s and client requirements
Team Management: Lead, motivate and supervise branch staff, including consultants and administrative personnel, to achieve performance targets and maintain high service quality
Client Engagement: Build and maintain relationships with clients in government, medical, corporate and other sectors, ensure client satisfaction
Compliance and Risk Management: Ensure all branch activities comply with SA regulations, including the Occupational Health and Safety Act and the POPIA Act, while implementing risk management protocols
Financial Oversight: Collaborate with the Financial Manager to develop and manage branch budgets, monitor expenditure, and ensure cost effective operations, including approving purchase orders and managing petty cash
Resource Coordination: Oversee the sourcing and allocation of equipment and resources between branches, ensuring efficient logistics and availability for client projects
Performance Monitoring: Track and report on KPI’s such as SLA adherence, client satisfaction and operational efficiency, providing regular reports to the Regional Operations Manager
Process Improvement: Develop and implement strategies to enhance branch operations, streamline processes and improve service delivery, aligning with organisational objectives
Administrative Support: Manage branch administrative tasks, including stock control, contract documentation, and staff records
Health & Safety Standards: Maintain general health, safety and housekeeping standards within the branch, ensuring compliance with internal policies
Requirements:
Matric is essential
Tertiary qualification in Business Administration, Operations Management, or a related field advantageous
Experience:
Minimum of 5 Years experience in operations management, preferably in health, safety or compliance consulting
At least 2 years experience in a supervisory or leadership role, managing teams and client relationships
Valid drivers license and own vehicle required for occasional travel
Skills and Competencies:
Strong leadership and people management skills
Sound financial acumen, including budgeting and cost control
Knowledge of South African health and safety regulations would be advantageous
Preferred Qualifications:
Certification in health and safety (e.g SAMTRAC) or compliance related fields
Experience in the consulting industry, particularly in government or corporate sectors
Familiarity and ability to work within a Management System and comply therewith
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