The Branch managers job is to encourage and preserve a pleasant workplace environment, and to make sure the sales teams and installation teams are always running to its maximum potential. They will be tasked with maintaining branch efficiency, communication, as well as safety. They must monitor and manage the day-to-day sales activities of the branch to ensure achievement of the annual sales budget. They will also be required to achieve a sales target in their individual capacity.

The branch manager should facilitate the efficient functioning of the branchs day-to-day sales, marketing and installation procedures and operations. They must implement and maintain a sales strategy to achieve the budgeted sales target, whilst monitoring customer service levels, and the efficiency and effectiveness of installation teams.

Objectives of this Role

Ensure, with support from the Retail Financial Manager, general management of the branch by ensuring the necessary administration procedures are in place.
Act as primary liaison between the branch, staff, and office management, providing information, answering questions, and responding to requests.
Oversee and achieve organizational goals while maintaining an efficient, productive, and positively cultured office and employee experience.
Oversee daily scheduling of installers and sales consultants to ensure efficiencies.
Actively service sales opportunities to achieve your individual sales targets.
Perform a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms etc as required.
Maintain client databases; track accounts; oversee the invoice workflow and assist in copying and distributing production orders/notices and other internal documents as requested.

Manage the sales and installations coordinators and ensure their functions are performed according to company policies.
Provide monthly sales and installation reports.
Communicate overtime and leave requirements of employees to payroll.

Sales Management
Developing and submitting annual budgets, as well as quarterly forecasts to the Retail Executive for approval;
Monitoring and reporting on monthly progress of actual sales per channel, to budget and forecast for the branch;
Creation of a sales strategy for the branch, broken down into channels to market and product ranges including all Group products;
Perform constant competitor analysis to determine market trends, pricing and service offered by competitors, as well as new competitors entering, and those exiting the market in the region;
Participate in the implementation of price increases during the year;
Monitoring of actual monthly margins of product vs budget and forecast;
Making appropriate and innovative recommendations to drive the business growth and sustainability;
Responsible for the approving of credit notes and discounts to customers;
Manage the sales commission structure for the branch, and to ensure that this structure is aligned to the outcomes of the strategic objectives of the company;
Create relationships with key strategic customers and professional bodies from a networking perspective;
Effectively manage the branch customer age analysis to ensure payments are being received within the companys policies.
Ensure that the showroom is kept up to date and current in relation to product
Ensure office staff is trained and able to attend to customers in the showroom in a professional manner

Ensure all orders that get uploaded are correct
Liase with the factory on NCRs, repairs and all lead time sensitive orders
Ensure that all customers, existing and potential have a great experience when dealing with the office by training staff and implementing good procedures
Assist the sales team with any administration queries to ensure timeous turnaround times to customers
Manage unconfirmed orders and do the relevant follow up with consultants to ensure that the customers are informed.

Branch management

Assist in the management of the monthly actual financial operating expenses of the branch against the budget and forecasted numbers;
Ensure that all Standard Operating Procedures for the branch are fully complied with;
Ensure the safeguard of all the assets in the branch.
Management of employees;
Coach and mentor direct reports to ensure personal development of team members;
Ensure staff development so that the required expertise and skills are maintained;
Ensure effective leave and absentee management;
Investigate and resolve performance issues timeously;
Foster a culture of teamwork and understanding;
Ensure the team understand and protect the confidentiality of information

Training Management

Co-ordinating and drive the training of the companys sales staff and installers;

Project Management
Providing strategic input into the development of key projects for new product development, which impact on sales and marketing;

Installations

Ensure the installation teams are adequately resourced to achieve the branches sales strategy;
Ensure the installation teams are adequately trained on both current products, as well as new products;
Constantly monitor the efficiency of the installation teams and provide feedback to the Retail Executive thereon.

Customer Service

Reviewing and analyse monthly statistics on customer support levels and provide feedback to the Retail Executive thereon;
Implement corrective action plans to immediately address any issues arising out of the above analysis of customer support levels

Reporting
Provide weekly and monthly reports to the Retail Executive on the actual sales, per channel and per product for the month compared to the budget and forecast numbers;
Provide monthly reports to the Retail Executive on the margin per channel and per product.

Branch Management

Management of employees;
Coach and mentor direct reports to ensure personal development of team members;
Ensure staff development so that the required expertise and skills are maintained;

Ensure effective leave and absentee management;
Investigate and resolve performance issues timeously;
Foster a culture of teamwork and understanding;
Ensure the team understand and protect the confidentiality of information.

Experience and Qualifications

Minimum 58 years proven experience in a technical sales, installation, or operations environment preferably in barrier security, access control, industrial doors, or related products.
Demonstrated track record in direct selling and/or hands-on installation of products or solutions.
At least 3 years in a supervisory or branch management role, with proven ability to lead, motivate, and manage a team (sales, admin, and technical/installation teams).
Strong understanding of regional business operations, including customer engagement, project coordination, and after-sales service.
Experience working with contractors, facilities managers, or procurement teams in commercial/industrial settings is highly advantageous.

A relevant technical or business qualification would be beneficial (e.g., National Diploma in Engineering, Business Management, Operations Management or similar).
Computer literacy is essential, including proficiency in Microsoft Office, CRM/ERP systems, and preferably experience with job scheduling or field service platforms.
Valid drivers license and willingness to travel within the region as required.

Behavioural Outputs

Building Strategic Working Relationships
Seeks opportunities to proactively build effective working relationships with other people. Probes for and provides information to clarify situations.
Seeks and expands on original ideas, enhances others ideas, and contributes own ideas about the issues at hand.
Places higher priority on team or organization goals than on own goals.
Gains agreement from colleagues to support ideas or take team-orientated action and uses sound rationale to explain value of actions.

Communication
Clearly conveys information and ideas to colleagues.
Interacts effectively with colleagues and employees to ensure a shared understanding is created.
Ensures that all written information is clear and concise.

Planning and Organisation
Identifies more critical and less critical activities and assignments and adjusts priorities when appropriate.
Determines project/assignment requirements by breaking them down into tasks, identifying deadline dates, developing timelines and milestones to ensure timely completion.
Uses time effectively and prevents distractions from interfering with work completion.

Follow-up

Builds due dates into assignments and task delegations and communicates milestones and expected results.
Schedules effective meetings to review progress and share information; gets feedback on results from those directly involved.
Meets regularly with the Sales and Marketing Executive to review the results of scheduled projects and tasks.

Taking initiative
Takes appropriate action when confronted with a problem or when made aware of a situation.
Implements new ideas or potential solutions without prompting.
Takes action that goes beyond job requirements in order to achieve objectives.

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