Gauteng: Workshop Service Manager – Edenvale posted by Mototeam (Pty) Ltd
Posted on 2025-06-27 00:00:00
| Employer | Mototeam (Pty) Ltd |
|---|---|
| Category | Automotive Sales |
| Location | Gauteng / Gauteng |
Job Summary
- Leadership: Manage and lead a team of technicians, service advisors, and support staff to ensure optimal performance.
- Customer Service: Foster strong relationships with customers, addressing queries and resolving complaints to ensure a top-tier experience.
- Operations Management: Plan, coordinate, and monitor workshop activities to achieve productivity, efficiency, and profitability targets.
- Quality Control: Ensure all repairs and services meet manufacturer and dealership quality standards.
- Compliance: Adhere to health, safety, and environmental regulations and maintain workshop equipment in line with legal and manufacturer guidelines.
- Reporting: Prepare and present operational and financial reports, including service metrics, budgets, and forecasts.
- Financial acumen: Knowledge of aftersales operations, including but not limited to services, maintenance, repairs, warranties, CSI, administration including but not limited to service bookings, WIP.
- Inventory Management: Oversee parts and inventory control to prevent shortages or excess stock.
- Training and Development: Identify training needs and implement staff development programs to enhance team performance.
Requirements:
- Matric or similar qualification
- Red Seal Motor Technician (Trade Test Certificate)
- Clean Criminal record
- Medically fit
- PC Literate – CMS or similar dealer management system knowledge a must
- Excellent communication and relationship management (OEM, Staff, Management)
- Reside on the East Rand – preferably close to Edenvale
- Experience: Minimum 8-10 years of experience in workshop or service management, preferably in a dealership setting.
- Qualifications: Relevant technical or managerial qualification; a Red Seal Technician Certification is an advantage. Only foreman or current workshop managers / Service Advisors to apply.
- Technical Knowledge: Strong understanding of vehicle repair and maintenance processes.
- Leadership Skills: Proven ability to lead and motivate a team, with excellent interpersonal and conflict-resolution skills.
- Customer Focus: Strong commitment to providing exceptional customer service.
- Organizational Skills: Ability to manage multiple priorities effectively in a fast-paced environment.
- Software Proficiency: Familiarity with MS Office, IAL/Evolve, CMS or similar CRM
- License: Valid driver’s license – not endorsed.
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