Cape Town: Senior IT Technician/ IT Operations Technician/ Senior Technical Support Analyst posted by O’Brien Recruitment
Posted on 2025-06-26 00:00:00
| Employer | O’Brien Recruitment |
|---|---|
| Category | Other Medical |
| Location | Western Cape / Cape Town |
Job Summary
Seeking an experienced Senior IT Technician to join our IT team and provide high-level technology support across the business.
Key Performance Areas:
-
Provide advanced technical support for hardware, software, and network-related tickets within a 48-hour closure time.
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Perform root cause analysis when troubleshooting.
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Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.
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Daily server checks by means of RMM software to ensure all systems are running optimally.
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Follow up with suppliers on tickets and faults logged with their service desks.
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Maintain and administer server storage solutions and network devices.
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Ensure the security and integrity of the company’s IT infrastructure.
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Perform regular system updates, patches, and backups.
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Monitor and respond to security incidents and threats.
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Implement and enforce IT policies and procedures.
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Maintain the PABX, adding cordless and desk phones.
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Assist employees with IT-related tickets and provide end-user education on current and new technologies.
-
Assist with developing and maintaining documentation for IT internal procedures and user guides.
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Ensure all IT-related issues raised by employees are logged before attending to the issue.
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Maintain 98% company SLA on critical or downtime tickets.
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Assist with network planning and keeping LAN / WAN documentation up to date.
-
Assist with the evaluation and recommendation of new hardware and software solutions.
-
Assist with the development of our Microsoft ecosystem, both onsite and cloud.
Qualifications & Experience:
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Degree in Information Systems or Diploma in a related IT field or
-
Microsoft Certified: Azure Administrator Associate combined with
-
Microsoft Certified: Windows Server Hybrid Administrator or
-
Microsoft 365 Certified: Enterprise Administrator Expert
-
IT Support / TCP IP Knowledge / Technical understanding of IT network infrastructures
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46 years experience in a similar senior role
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Preferred experience with hypervisors, servers, managed switches, firewalls
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Desktop support, O365 Administration
Knowledge / Skills and Behavior:
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Punctual
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Integrity and shows interest and enthusiasm towards work
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Co-operates with staff at all levels within the company
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Dependable
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Shows initiative
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Attention to detail and accuracy
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Ability to follow procedures
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Work within a team
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Excellent oral, visual, and written communication skills
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Professionalism and attention to detail
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Demonstrates complete confidentiality
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Deadline-driven
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Team player
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Ability to work under pressure
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Flexible and adaptable to change
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Ability to prioritize work effectively
Applications:
-
To be considered for the position, you must have the listed requirements i.e., Competencies, Qualifications and Experience.
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