Set within a 5-star boutique guesthouse, the environment offers a peaceful and purposefully designed space where both guests and staff can thrive. We are looking for a young, bubbly personability, guest service orientated individual. As a team member, youll experience: A supportive, serene work culture that values attention to detail and proactive care Opportunities to contribute meaningfully to a legacy of quality hospitality Candidate Responsibilities: Guest Relations Welcome and acknowledge guests in a friendly and professional manner Engage with guests regarding their stay, property services, and area attractions/offerings. Ensure that the standards of service excellence and guest satisfaction are met and maintained. Effective communication, problem-solving, decision making and conflict management Ensure that every guest complaint is handled and solved to the satisfaction of the guest. Checking the rooms if all in order before new arrival Preparation & serving of breakfast/snacks/beverages if required Ensuring the pool area is set up for the day. (Weather dependent) Familiarise themselves with amenities within all rooms. Ensure all information received prior to arrival, during a stay is updated on RoomRacoon in guest profile Concierge Have good knowledge of Cape Town and surrounding areas Be able to recommend tours, activities and restaurants Become familiar with partnered suppliers for tour, activities and restaurant bookings. Check-in/Check-out Organize and coordinate check-in/pre-registration procedures. Upon check in, be sure to inform guest on all room and property amenities and facilities. Process all guest check-ins by confirming reservations in computer system (RoomRacoon). Process all check-outs. Resolve any late or disputed charges and settling account. Controlling the petty cash and invoice preparation on daily basis Reservations Process all reservation requests, changes, and cancellations. Answer guest emails promptly and professionally. Use sales techniques when assisting guests in making reservations. Verify availability of room type, rate, and occupancy before confirming any reservations. Reporting Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Teamwork Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees. Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality. Training will be conducted regularly KPI will be conducted bi-annually following performance reviews Management Manage and lead a team of housekeepers and maintenance staff Tight supervision of the cleanliness of the property Responsible for managing daily hotel operations Candidate Requirements: Minimum 1-2 years experience working in the service or/and hospitality industry Systems Property Management System, Internet, MS Word/Office, Microsoft excel and Outlook. Ability to work within a pressurized environment Quality and customer service driven Big advantage will be knowledge of room racoon We are looking for an individual with advance level of English capabilities Willingness to reside on premises at least 2 nights per week Benefits: Dinner and drinks compensated for overnight stays. Once 6-month probation is successfully completed, the individual may be entitled to 13th check if KPI´s are achieved & company has achieved business goals. 21 days holidays to be taken in June / July always. Training on the job Team outings (Dinners / Lunches) This is a live-out position with 2 nights at the property per week.

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