Job Description Receive & Dispatch Receive all domestic and international shipments Check the items received against the provided paperwork, invoice or delivery note Check the received shipment against the customer spares outstanding list on Pastel Prepare all outgoing shipments to customers, i.e. check and pack dispatch shipments according to Customer Purchase Order and Tax Invoice Co-ordinate the import of spare parts and dispatch these parts both for domestic and international markets Make the appropriate arrangements and handle dispatching to the respective couriers Process the return of all incorrectly supplied items to the overseas suppliers Order Administration Assist with procurement of international components and services for various projects Receive & attend to all store-related enquiries Receive orders from customers and process File records correctly Communicate regularly with overseas principles regarding pricing, purchases, and back orders Maintain regular telephonic and email contact with customers regarding orders Stock Management Maintain stock records and stock control, including stock takes every 2 months and at year-end Report on weekly sales and stock Report monthly on consumable usages Provide technical support regarding relevant parts to clients, as and when required Assist with implementing systems to limit stock loss and other risks Take full responsibility to maintain the Spares store, ensuring that spares are stored in an orderly manner whilst minimising damages, loss, and theft of parts Cost, quote & invoice Accurately calculate the selling price of spare parts with correct mark-ups and exchange rates Prepare quotations Purchase non-stock item parts, both internationally and locally Invoice customers and check supplier invoices for correct pricing Process supplier invoices correctly to Pastel with the correct freight and clearance charges Allocate supplier invoice payments to forward cover contracts Manage Couriers Check and sign off all invoices and statements received from the various couriers and hand to Finance for further processing and payment Negotiate annual courier increases Attend to all courier-related issues e.g. incorrect invoicing on their part, overcharging on shipments, quotes on special shipments Manage Relationships Maintain relationships with key people at various customers Maintain regular personal contact, both telephonic, via email and face-to-face, with Customers Follow up on leads of potential new customers derived from email enquiries, internet research, and through word of mouth Plan and report on customers sales visits across SA Accompany overseas suppliers when visiting SA customers Provide advice and guidance to customers and assisting with trouble-shooting Package & Benefits Monthly gross salary will be relative to experience 50% contribution towards Discovery Medical Hospital scheme Annual leave of 15 days, increasing to 20 days after 7 years and 22 days after 10 years continuous employment Employee profit share scheme after 2 years continuous service Minimum Requirements Proficient with MS Office packages Pastel experience is critical Previous experience in a similar role, managing inventory and stores is essential Meticulous attention to detail Ability to work independently and within a team Problem-solving, adaptable with a solutions orientation Excellent communication (Written & spoken in both English & Afrikaans) Assertively confident, engaging and people-focused Ability to build trusting relationships and a strong rapport with customers Excellent planning, organising, and time management skills Valid forklift license or proof of previously expired license Kindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position, and this information may be shared with the relevant stakeholders in the business. Please note that only short-listed candidates will be contacted. Should you not have heard back within a two-week period, please assume that your application was unsuccessful. All job postings are in accordance with our Client’s BEE requirements. Please only send certificates when requested to do so.

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