Eastern Cape: General Manager posted by Wild Dreams Hospitality
Posted on 2025-07-14 00:00:00
Employer | Wild Dreams Hospitality |
---|---|
Category | Other Tourism/Hospitality |
Location | Eastern Cape / Eastern Cape |
Job Summary
that accords with the lodge.
Candidate Responsibilities:
- Uphold service style, presentation, and guesthosting standards
- Deliver an exceptional guest experience across frontofhouse, restaurant & bar, housekeeping, and grounds
- Oversee property maintenance, gardens, and facility standards
- Recruit, train, and mentor all staff levels
- Maintain HR compliance and liaise with unions as needed
- Foster a cohesive, motivated team culture
- Manage reservations workflow and guest followup
- Monitor guest satisfaction metrics and implement improvements
- Prepare weekly executive summaries
- Review monthly & quarterly results against budget
- Collaborate on cashflow projections and operational reports
- Conduct regular staff appraisals
- Serve as primary liaison with national park management
- Ensure open channels of communication and compliance with park requirements
Candidate Requirements:
- Minimum of 5 years in a senior management role at a luxury hotel, lodge, or resort
- Neat, confident, and personable. Able to project classic style and warm professionalism
- Energetic, engaging personality with a genuine passion for exceeding guest expectations
- Lateral thinker who can troubleshoot on the fly and design memorable experiences
- Proven track record in both frontofhouse and backoffice operations at a 5star property
- Strong financial management: budgeting, cost control, and P&L oversight
- Familiarity with Microsoft Office; experience with Semper or GuestCentric systems desirable
- Handson involvement in channel management and client acquisition
- Ability to inspire and guide a longstanding, loyal team
- Clear, timely updates to directors and key stakeholders
- Skilled at building productive partnerships with park authorities and industry partners
This is a live-in position
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