Cape Town: Head of Fraud (EE) posted by Datafin
Posted on 2025-07-15 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Fraud Prevention Strategy Development across all credit solutions, platforms and products.
- Manage and optimise performance of Fraud Risk Management tools across all credit solutions and platforms.
- Application and transactional fraud controls and restrictions.
- Establish card production, merchant controls and card storing strategies.
- Oversee internal Fraud Monitoring.
- Ensure Fraud Trend Analysis and Forecasting with inputs on targets that are set by Credit Risk function.
- Create Fraud Management information – Data Mining, Business Analysis and Reporting.
- Accountable for Fraud Loss and Budget projections, including the management of the fraud operations and labour budgets.
- Manage the Fraud Operations, Analytics and Investigations teams.
- Develop and maintain good working relationships with external and internal stakeholders.
- Ensure compliance with applicable legislation and Group requirements.
- Effectively integrate with Group and PF teams.
- Lead direct reports and their teams to ensure optimal performance, engagement and succession.
- Continuously assess company Fraud Risk Management tools against best practices in the market.
- Define and update key parameters for fraud prevention and detection processes.
- Develop best in class departmental fraud processes and procedures.
- Develop tailored training programs for department members.
- Collaborate with key stakeholders to increase fraud awareness and foster a company-wide fraud prevention culture.
- Lead Special Investigation teams reviewing and investigating anomalies and alerts on a regular basis.
- Manage and mentor teams and foster a continuous improvement culture.
- Communicate with relevant third parties, including customers and suppliers, as needed.
- Liaise with key departments (e.g., IT, Finance, Operations, Sales, Collections and Risk to name a few) to drive improvements in fraud prevention and detection.
- Relevant Bachelors Degree.
- Minimum 3 to 5 yrs. experience in a similar role.
- Key understanding of the Fraud investigation process.
- Knowledge of the criminal justice system and civil recovery procedure.
- Substantial knowledge and extensive experience in using Data Analytics, Robotics and AI to further strengthen Fraud Prevention & Detection.
- Forensic Auditing skills.
- Knowledge of Financial industry, Retail environment and Commercial crime.
- In depth knowledge of Risk Management frameworks, governance and controls.
- Proven experience in developing and implementing fraud prevention strategies across multiple platforms available to clients.
- Proven track record of successfully implementing fraud prevention initiatives.
- Excellent team coordination and leadership skills.
- Effective communication and negotiation skills.
- Analytical mind-set with the ability to interpret complex data and draw actionable insights.
- Specific knowledge, skills & aptitudes (required to deliver the main purpose & key accountabilities).
- Strong analytical, strategic and creative problem-solving skills.
- Ability to thrive in a fast-paced changing environment.
- Excellent communication skills and ability to interact at all levels.
- Ability to deliver accurate outputs.
- Able to identify new ideas and alternative ways of working.
- Ability to absorb new information and learn new techniques quickly.
- Anticipates problems and makes decisions enabling team to achieve outcomes.
- Good planning and organizational skills.
- Must be able to work to and manage deadlines.
- Customer-oriented, high quality service delivery to internal and external customers.
- Ability to operate at the conceptual level.
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