Key Responsibilities:

• Provide feedback to the supervisor concerning their room sections

• Adhere to the basics of cleaning i.e. A. B. C of cleaning a room

• Attention to detail

• Understand the correct use of chemicals

• Responsible for chemicals , equipment and linen

• Assist colleagues when you can

• Adhere to hotel  procedures

• Maintain a high standard of personal hygiene

• Maintain a professional appearance

• Complete allocated rooms per shift to highest standard

• Report any maintenance issues to the supervisor

• Be aware of bedroom facilities

• Be sensitive to guest requirements

• Basic knowledge of health and safety

• Not to go into departure rooms without authorization

Linen Room:

• Follow the company policy and procedure.

• Attend work on time manage time and attendance accordingly.

• Grooming neat and tidy in a professional manner, name badge, uniform.

• To ensure you use the correct PPE at all times.

• Responsible for the cleanliness of the entire linen room.

• To manage and control the staff entering the linen room- no staff allowed in linen room area.

• Responsible for counting dirty linen to be sent to the laundry company for washing. This linen must be counted and checked for defects and variances.

• Responsible for receiving clean linen from the laundry company. This linen must be counted and checked for defects and variances.

• All variances to be brought to Management attention as soon as it has been picked up.

• Staff will be held accountable should variances occur in dirty linen sent to the laundry company.

• To ensure the laundry company sends the linen in a clean, neat and well ironed condition.

• To maintain the linen room standards.

• To ensure guest laundry is done according to care labels and procedure.

• Ensure all equipment/ chemicals and supplies are well kept and in order.

• To follow DIRTY FOR CLEAN LINEN procedure- should this not be followed strict disciplinary measures will be taken on linen staff.

• To assist and help in all areas in the housekeeping department.

• You will be required to clean rooms- clean public areas and work in other areas of housekeeping.

• You will be required to work shifts, work PH and weekends.

Store Duties

• Issues requests to staff and replenish the Floor storerooms accordingly.

• Signs all storeroom keys and keeps keys safe- no staff allowed to enter storerooms without authorization.

• Not allowed to hand over keys to any staff. Sign back keys to security after your shift has ended.

• Prepares the daily stock and store related reports.

• Prepares report on monthly amenities consumption to Executive Housekeeper.

• Monitors guest room items quality expiry dates.

• Monitor PAR levels for all housekeeping and laundry items to ensure proper levels.

• Responsible for storage of housekeeping and laundry operational stock.

• Responsible for the day-to-day check on the storage facilities for upkeep and hygiene.

• Responsible to verify all goods arrived as per the agreed purchase, delivery note and agreed quantity has been received.

• Refuse acceptance of damaged, unacceptable, or incorrect items.

• Ensure cleanliness of all areas, keeping storage areas clean & tidy and in strict compliance with hygiene regulations.

• Maintaining and cleaning staff always lift landing

• Ensure chemical storeroom is well kept, neat and tidy.

• To ensure all chemicals are provided for all staff.

• Ensure the chemical unit is working and in good condition.

• Ensure the quantity requested and the quantity issued always matches.

• Keeps storeroom neat and in good order.

• Ensure all vacuums are working- report vacuums 

• Ensure all equipment is working and in good order.

• Check all storerooms on lift landings and floors. Daily

• Check room attendants’ trolleys and report daily.

• Check all fire Cabinets and trap doors on all floors.

• Adheres to the rules and regulations of the hotel and its department. Assumes duties as may be assigned by management.

• To act with honesty and integrity and complete all tasks given to you

• To work as a Housekeeping General worker- should the need arise, you would be requested to work in other areas to assist and help in the department

• A team player. 

• Efficient. 

• Decisive. 

• Proactive.

• Good judge of character. 

• Attention to detail. 

• Disciplined.

• Professional.

• Honest.