Western Cape: Retail Manager posted by Eskort (Pty) Ltd
Posted on 2025-07-27 00:00:00
| Employer | Eskort (Pty) Ltd |
|---|---|
| Category | FMCG Retail |
| Location | Western Cape / Western Cape |
Job Summary
- Grade 12
- Diploma/Degree in Retail or Business or related qualification will be advantageous
EXPERIENCE
- Minimum of 5 years’ experience working in a retail environment, ideally in a managerial or leadership level.
KNOWLEDGE REQUIRED
- Prior knowledge and experience in management of Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
- Knowledge of stock management systems like ERP, Meat Matrix, e.t.c.
- Knowledge and understanding of FMCG environment and related legislation.
- Management of perishable products with short shelf life especially in meat industry.
- Understanding of retail consumer behaviour and purchasing trends.
- Understading of the retail and meat market.
SKILLS REQUIRED
- English Proficiency (read, write and speak).
- Excellent verbal and written communication skills.
- Proficient in MS Office Suite.
Demonstratable analytical skills.
- Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
- Excellent interpersonal skills and ability to communicate effectively.
- Exceptional customer service and people management skills.
- Energetic and self-starter.
KEY PERFORMANCE AREAS (KPA’S)
JOB ACTIVITIES
1. Stock Management
Stock Ordering
- Place orders with factories and other suppliers
- Follow up on orders
- Manage deliveries, delivery dates and stock upon arrival
- Manage stock order volumes
Stock Receiving
- Receive ordered stock
- Report delivery shortfalls, and damages
- Follow up on non-received stock
- Capture received stock on Meat Matrix
Stock controlling
- Daily stock levels reporting
- Run stock depletion reports- cashiers
- Balance off with stock receiving
- Manage stock levels threshold
- Manage stock shrinkage: stock losses/damages/dumpings
2. Housekeeping
- Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
- Always maintain high level of HACCP standards throughout the store.
- Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resulations of the Act.
3. Employee Management
- Employee Recruitment
- Onboarding and Induction of new employees
- Training and Development
- Employee Relations (Discipline in the workplace)
- Performance Management
- Employee Wellness
- Employee Motivation
4. Store Organisation
- Display of products on the the shelf and create attravtive displays at key points in the store ex: check-out ques.
- Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
- Re-arrangement of store shelves and products
- Managing of non-moving items and display areas
5. Cash Management
- Manage and assist with daily cash ups.
- Minimise cash losses.
- Manage picking up and dropping off of cash in the store.
- Manage cash on ATM.
- Manage safety of cash movement within the store.
- Manage and keep the safe secure and locked at all times.
6. Customer Service
- Deliver excellent service to ensure high levels of customer satisfaction
- Create a store that meets local needs by building an understanding of customer-product preferences.
- Manage and analyse customer complaints to get insights for improvement of customer satisfaction
- Be the custodian of customer experience and lead brand loyalty
- Responding to customer complaints and comments promptly and accurately.
- Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers
7. System Administration
- Manage staff clockings via ERS.
- Maintan and understand the system Meat Matrix.
- Manage and maintain CCTV cameras.
- Ensure availability of physical security guards in store.
- Manage the alarm system internally.
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