Hout Bay: Reservationist posted by Wild Dreams Hospitality
Posted on 2025-09-10 00:00:00
| Employer | Wild Dreams Hospitality |
|---|---|
| Category | Game Ranger |
| Location | Western Cape / Hout Bay |
Job Summary
Candidate Requirements:
- Minimum 5 years in central reservations (essential)
- Tertiary qualification in Hospitality & Tourism preferred
- Proficiency in reservation software (BENSON experience a plus)
- Proven ability to handle guest inquiries and unexpected situations
- Customer service qualification advantageous
- Excellent customer service and communication
- Strong attention to detail and organizational skills
- Teamwork and leadership capabilities
- Strong upselling skills
Candidate Responsibilities:
- Handle reservations via phone, email, and in person
- Check availability and provide accurate information
- Enter bookings into BENSON system with precision
- Confirm reservations and respond to guest queries
- Communicate rates, packages, and special offers
- Manage modifications, cancellations, and special requests
- Coordinate with internal departments to ensure high standards
- Upsell other properties within the group
- Maintain strong relationships with operators and agents
- Stay up-to-date on all property information
Live out position
Monday – Friday 08:30 – 16:30
R20,000 – R25,000/month + Incentives
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