<p><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Front Office Manager | Luxury Hotel | Durban</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><p style="text-align:start"><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Kendrick Recruitment is seeking a highly experienced </span></span><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Front Office Manager</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"> to join a prestigious luxury hotel in Durban. This is a senior management role requiring strong leadership, operational expertise, and a proven background in managing large front office teams within a busy hospitality environment.<br></span></span></p><p style="text-align:start"><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Responsibilities:</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><ul><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Oversee and manage all front office operations, ensuring smooth and efficient service delivery.<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Lead, motivate, and manage a team of 2530 staff members.<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Maintain high levels of guest satisfaction through exceptional service and attention to detail.<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Implement and uphold front office policies, procedures, and service standards.<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Ensure effective staff scheduling, training, and performance management.<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Work closely with other departments to ensure seamless guest experiences.<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Manage budgets, forecasting, and departmental cost controls.<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Handle guest feedback, complaints, and special requests with professionalism and efficiency.<br></span></span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Requirements:</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><ul><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Minimum of 3 years experience as a Front Office Manager in a busy hotel.<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Strong leadership skills with the ability to manage and inspire large teams.<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Excellent communication and interpersonal abilities.<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Previous experience in luxury hotel environments is highly advantageous.<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Strong organisational and problem-solving skills.<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Financial acumen with experience in budgeting and cost management.<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Ability to work well under pressure while maintaining service excellence.<br></span></span></p></li></ul><p style="text-align:start"><strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Package:</span></span></strong><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);"><br></span></span></p><ul><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Salary: Negotiable depending on experience.<br></span></span></p></li><li><p><span style="color:rgb(49, 57, 73);"><span style="background-color:rgb(255, 255, 255);">Live Out position.</span></span></p></li></ul>

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