Key Responsibilities 1. Business Administration Support strategic planning and day-to-day business activities. Maintain inventories, ensure product availability, and monitor merchandising performance. Analyze trends, review marketing strategy, and assist with compliance and legal requirements. Maintain accurate records, implement effective processes, and coordinate administrative functions. Prepare reports, meeting minutes, and assist in contract and supplier management. 2. Customer and Supplier Service Management Foster strong relationships with customers and suppliers. Resolve issues efficiently and ensure stakeholder satisfaction. Provide professional representation during meetings and engagements. Deliver proactive service solutions that exceed expectations. 3. Compliance Ensure departmental operations comply with internal controls, regulations, and risk frameworks. Maintain safety standards and promote a safe working environment. Monitor and report on risks, and assist in maintaining a departmental risk register. 4. Cost and Financial Control Manage purchase orders, reconcile accounts, and ensure accurate financial documentation. Contribute to budget processes and monitor expenditures. Implement cost-saving initiatives and manage financial systems including fixed assets and banking transactions. 5. Staff Administration and Supervision Assist with performance agreements, training records, and timesheets. Support the department manager in staff-related administration. Keep HR documentation up to date and manage the organogram. 6. Sales and Marketing Administration Provide administrative support for both sales and marketing teams. Coordinate travel, events, trade shows, and distribution of promotional materials. Track sales performance and assist in the preparation of reports, briefs, and presentations. Support new store onboarding and communication with internal and external stakeholders. 7. Public Relations Manage internal and external communication initiatives. Coordinate promotional campaigns and manage updates across websites, social media, and online platforms. Organize and support business events and client engagement activities. Allocate sales leads and contribute to public relations strategy and content creation. Candidate Profile Qualifications (Minimum) Diploma in Business Administration, Bookkeeping, or related field (NQF 6) Qualifications (Preferred) Bachelors Degree in Business Administration, Marketing, or Sales (NQF 7) Experience (Minimum) 5 years of experience in retail sales or marketing At least 3 years in a supervisory or coordination role Skills and Competencies Technical Proficient in Microsoft Office Suite Understanding of business and administrative processes Familiarity with compliance and financial procedures

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