Eastern Cape: Onsite Support and Installation Team Leader posted by Staff Solutions
Posted on 2025-09-25 00:00:00
Employer | Staff Solutions |
---|---|
Category | Automotive Technician |
Location | Eastern Cape / Eastern Cape |
Job Summary
Key Responsibilities
Leadership & Team Management
- Lead, supervise, and coordinate the daily activities of the onsite support and installation team.
- Allocate tasks and manage technician schedules to ensure timely and efficient deployments.
- Provide ongoing coaching, mentoring, and technical training to team members.
- Conduct regular team meetings to review performance, share updates, and address challenges.
Technical Oversight
- Ensure all installations and support activities meet internal quality standards and client expectations.
- Provide hands-on support for complex or escalated technical issues, both onsite and remotely.
- Review and approve installation plans, technical configurations, and service documentation.
- Stay current with industry trends, especially in POS technologies, and ensure team readiness through continuous learning.
Operational Coordination
- Collaborate with project managers, account managers, and sales teams to plan and execute client deployments.
- Coordinate logistics related to hardware delivery, software licensing, and site readiness.
- Maintain accurate documentation across installations, service tickets, and client communications.
Client Relationship Management
- Serve as the senior point of contact during key client installations and support engagements.
- Manage escalations professionally and ensure timely resolutions aligned with SLAs.
- Capture client feedback and relay actionable insights to internal teams to drive continuous improvement.
Quality Assurance & Reporting
- Conduct quality checks to ensure all installations and support visits meet standards.
- Monitor KPIs such as resolution time, response rates, and customer satisfaction scores.
- Prepare and present performance and operational reports to senior leadership.
Compliance & Safety
- Ensure all onsite activities comply with data security standards and payment industry regulations.
- Uphold health and safety standards during installations, including proper handling of electrical and network equipment.
Skills & Competencies Required
- Proven leadership experience managing technical or field-based teams.
- Strong technical knowledge of POS systems, especially in hospitality and restaurant environments.
- Excellent interpersonal, communication, and conflict resolution skills.
- Ability to manage multiple projects and priorities under pressure.
- Familiarity with CRM and ticketing platforms (e.g., Zendesk, Freshdesk).
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Eastern Cape
More jobs in Eastern Cape
Browse Automotive Technician Jobs
Browse Staff Solutions Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Eastern Cape: Project Engineer (Electrical) posted by Staff Solutions
RequirementsMatricElectrical Engineer qualificationsProject Management experienceExperience within in the automotiveautomation industry
View Job
Project Engineer (Electrical)
Cape Town: Senior Travel Expert Southern and Eastern Africa posted by abc worldwide
Tavel Expert SampE AfricaOffices are in Rondebosch in the Southern Suburbs of Cape Town. Hybrid working week. additional benefits include29 days holiday per...
View Job
Senior Travel Expert Southern and Eastern Africa
Eastern Cape: Toolmaker posted by Staff Solutions
Job ResponsibilitiesnbspMaintain, repair, and service bumper tools used in production.nbspSet up and operate conventional lathes, milling machines, surface...
View Job
Toolmaker
Eastern Cape: Production Manager posted by Staff Solutions
Job ResponsibilitiesnbspManagement of subordinates in line with designated KPIrsquos, work instructionsprocedures and quality standardsFull responsibility...
View Job
Production Manager
Eastern Cape: Assistant Operations and Supply Chain Manager posted by Staff Solutions
This role supports procurement and operational activities at the Coega Plant for our client in the Automotive industry, ensuring cost-effective sourcing,...
View Job
Assistant Operations and Supply Chain Manager
Eastern Cape: Automotive Project Sales Estimator posted by Staff Solutions
We are seeking a highly motivated and detail-oriented Automotive Project Sales Estimator. The successful candidate will be responsible for accurately...
View Job
Automotive Project Sales Estimator
Eastern Cape: Supplier and Procedure Administrator posted by Staff Solutions
Key ResponsibilitiesOversee supply management, stock control, and procurement performance reportingAddress operational issues promptly and escalate when...
View Job
Supplier and Procedure Administrator
Eastern Cape: Pipe Bending Specialist posted by Staff Solutions
Job RequirementsnbspN6 NTC Diploma in EngineeringnbspTrade certificate an advantage MechanicalToolmakerIn depth knowledge of pipe bending tooling design...
View Job
Pipe Bending Specialist
Eastern Cape: Toolmaker posted by Staff Solutions
Job DescriptionnbspRoutine servicing and regrinding of toolsRepair and maintenance of press tools die repairsAttend breakdowns, identify faults and problem...
View Job
Toolmaker
Eastern Cape: Quality Engineer posted by Staff Solutions
Job DescriptionnbspQuality concept for existing and new products.Risk analysis and mitigation.Further develops necessary quality documentation control...
View Job
Quality Engineer
Eastern Cape: Receptionist posted by Staff Solutions
The receptionist will be responsible for ensuring smooth front desk operations and delivering excellent customer service. Key duties includeGuest...
View Job
Receptionist
Eastern Cape: Chef de Partie posted by Craven Cottage CC
Duties nbspSupport the kitchen management team to ensure that the kitchen is ready for servicebefore the beginning of each shiftStay up to date with changes...
View Job
Chef de Partie
Eastern Cape: Hospitality Manager posted by Craven Cottage CC
Duties nbspSupport General Management in overall responsibility for the effect management and running of the Lodges to ensure the lodge and brand are taken...
View Job
Hospitality Manager
Eastern Cape: Lodge / Camp Manager posted by Craven Cottage CC
Duties nbspFront of House hospitality managementAssisting with all FampB hosting operationsFinance, Admin, Stock Controls amp StocktakingOverseeing...
View Job
Lodge / Camp Manager
Eastern Cape: Alarm Technician posted by Staff Solutions
Key ResponsibilitiesComplete all assigned service calls, installations, takeovers, and linkups within the allocated time frame set by the Alarms...
View Job
Alarm Technician
Eastern Cape: Sales Consultant posted by Staff Solutions
Customer Management amp ProspectingMaintain and update a computerized customer and prospect database as per company protocol.Conduct intensive customer...
View Job
Sales Consultant
Eastern Cape: OFFICE ADMINISTRATOR / BOOKKEEPER – AGRICULTURE posted by Farm Manager SA
MINIMUM REQUIREMENTSnbspDegree, diploma or experience in accounting and administrative field mandatoryPrevious experience in the agricultural industry will...
View Job
OFFICE ADMINISTRATOR / BOOKKEEPER – AGRICULTURE
Eastern Cape: Receptionist posted by Staff Solutions
Key ResponsibilitiesFront Desk Management Greet, welcome, and direct visitors in a professional manner. Notify relevant personnel of visitor arrivals and...
View Job
Receptionist
Eastern Cape: SALESMAN (Automotive Parts) (Mthatha) Eastern Cape posted by Techbridge Recruitment
Key ResponsibilitiesIdentify customer needs and recommend suitable automotive partsProvide accurate product information specifications, features, and...
View Job
SALESMAN (Automotive Parts) (Mthatha) Eastern Cape
Eastern Cape: General Worker (Automotive Parts) Mthatha- Eastern Cape posted by Techbridge Recruitment
Key ResponsibilitiesPick customer orders accurately from warehouse locations using pick lists and scanning systemsPack orders securely using appropriate...
View Job
General Worker (Automotive Parts) Mthatha- Eastern Cape
Eastern Cape: Picker / Packer (Mthatha) posted by Swift Human Resources
We are looking for a picker packer to join our team in the Automotive spares sector in Mthatha. Must have Matric, Minimum of 3 years experience in...
View Job
Picker / Packer (Mthatha)
Eastern Cape: Salesman – Automotive Parts (Mthatha) posted by Swift Human Resources
Reputable company in the Automotive industry is looking for a suitably experienced parts Salesman to join their team in Mthatha. Must have Matric, Sales and...
View Job
Salesman – Automotive Parts (Mthatha)
Eastern Cape: Cost Accountant posted by Staff Solutions
Job ResponsibilitiesnbspConsolidate monthly cost and production reports from divisional financial managers.Monitor expenses against budget and highlight...
View Job
Cost Accountant
Eastern Cape: External sales reps posted by Led lights supplier
Requirements 1. Hungry for success and try all means to strive for it2. Passionate in sales and lighting industry 3. Be an entrepreneurial mindset and are...
View Job
External sales reps
Eastern Cape: Enrolled Nurse Assistants posted by Complete Healthcare Services
The successful candidate will work on a one-to-one basis with patients in the comfort of their homes OR caring for a patient in a facility. Minimum...
View Job
Enrolled Nurse Assistants