Duties: Employee relations: Mediate workplace conflict and resolve employee grievances. Foster a positive and productive work culture through proactive engagement. Communicate human resources related matters to employees. Recruitment and talent acquisition: Conduct a job analysis and create a job advert. Manage screening, interviewing and pre-employment checks. Issue employment offers and develops talent attraction strategies. Provide feedback to applicants. Manage contract renewals. Induction and onboarding: Develop and implement induction programmes. Welcome new employees, conduct site tours and oversee the onboarding process, including trial and training trips. Ensure employee integration and induction training for all staff. Compensation and benefit management: Benchmark wages and develop and implement wage scales. Manage and implement bi-annual wage increases for staff in line with negotiated wage increased. Address wage and clock-in queries. Assist the Operations Manager and finance department with staff bonusses, tips and incentive programmes. Consolidate and submit weekly wages, including sign-on, training and work on site registers. Leave management: Manage leave queries and approvals. Guide managers on the appropriate leave processes. Performance Management: Develop and implement performance management systems. Support managers in setting goals, feedback and performance reviews. Job management and training: Develop, maintain and update job descriptions. Manage job grading and evaluations. Drive training and development for the entire company Consult with HODs to identify the key training needs across the entire company. Develop an annual training plan and budget for the following year and submit to the COO for approval annually by September. Source accredited and non-accredited training providers as per the training requirement. Assist with the development of learning material and content. Liaise with the Training Manager on learning programmes, implementation and performance management. Liaise with the Systems Project Manager to identify and implement suitable training tools. Liaise and support the operations with training logistics, such as staff scheduling and training administration. Employee Wellness: Organise wellness days and team-building activities. Co-ordinate wellness programmes Monthly weight discussions for staff members over the required BMI. Assist with staff medical and drug testing. Employee travel: Manage passport control, visa applications and vaccinations. Arrange travel logistic (flights, accommodations, transfers) and after-hours staff transport. Disciplinary action: Guide and support managers through the disciplinary process. Investigate and conduct inquiries into reported transgressions. Ensure and action appropriate disciplinary outcomes, aligned with the disciplinary code. Labour relations: Ensure compliance with South African labour laws and HR policies. Assist to draft new HR policies in line with operational requirements and the Labour Relations Act. Liaise with labour laws and represent the company at the CCMA. Employee terminations: Conduct exit interviews and report on the outcomes. Manage the termination process including termination administration. Employment equity: Serve as senior employment equity manager to assist with the implementation of the employment equity plan. Serve on the employment equity committee. Skills development facilitation: Chair the skills development and training committee. Conduct a training needs analysis and draw up SETA training plans. Timeously prepare and submit SETA skills development place and reports on an annual basis. Oversee training budgets SOPs and training manuals. Liaise with CATHSETA and apply for mandatory and discretionary grants. Human resources strategy and planning: Together with the Site HR Manager and with the approval of the Chief Operating Officer, align the human resources strategy with the organisational gaols. Improve human resources systems and processes. Lead workforce planning, retention and succession initiatives. Together with the Site HR Manager, oversee, manage and action human resources projects related to the staff. Human resource finances: Manage and process human resources related quotes, invoices and submit for approval. Authorise staff petty ash and refunds. Maintain sound financial records. Human resources analytics and reporting: Analyse human resources statistics, including: Staff turnover (appointments and terminations, transfers, retirements, contract renewals) Membership statistics (union, medical insurance, provident fund) Leave taken per department. Employment equity demographics. Overtime worked. Report on human resources statistics to the COO on a quarterly basis. Team / department management: Co-ordinate and oversee the daily activities and streamline tasks of team members to ensure operational team goals are met within expected and agreed to timeframes / deadlines. Ensure resources are allocated correctly and used efficiently, reducing waste and maximising output, leading to saving time, money and effort for the team. Develop and implement plans and strategies to improve team performance, productivity and efficiency. Delegate tasks, set priorities and ensure every team member knows and understands their role in achieving team goals. Communicate effectively to create a sense of clarity and transparency, leading to better understanding and co-operations within the team. Promote teamwork to create team cohesion. Drive progress in team performance by identifying roadblocks and unlocking access to required resources. Identify obstacles that hinder team performance and find solutions to keep team performance on track. Informally review team performance on an ongoing basis and provide the team members with honest, constructive, regular, timeous and actional feedback. Formally review team performance on a annual basis. Build, maintain and promote collaboration and healthy professional relationships with team members to ensure optimal collaboration. Empower team members to be creative and innovative. Oversee and manage the time and attendance of team members and promote punctuality among team members. Manage and approve absence of leave of team members, ensure it aligns with our leave policy and required documents are submitted as proof where required (sick notes, birth certificates, death certificates, etc.): Ensure leave taken in lieu of overtime worked does not exceed the three (3) month limit. Consult with the Reservations Manager regarding leave taken by both teams over the December period to ensure sufficient skeleton staff are scheduled for work to cover the entire festive period. Address conflict and discipline issues with staff members immediately after they occur. Monitor the dress-code of employees and provide guidance for appropriate attire as required. Communicate any directives received from Top / Senior Management to the rest of the team. General and administration: Set up fingerprint access for employees and deactivate on termination of services. Order name badges for all staff. Injury on duty support to the health and safety manager and train management team. Maintain detailed and accurate employee records. Handle UIF administration and employee confirmations. Allocate pigeon-holes. Annual archiving. Work related typing, printing, copying, scanning and emailing. Making and receiving phone calls. Filing. Keep up to date with any legislative and/or other requirements that will impact on this position and the organisation as a whole. Any other reasonable tasks as requested from time to time. Requirements: Matric / Grade 12 or equivalent. Bachelors degree in human resources, or similar qualification in related field. Minimum of seven (7) years experience in a senior HR managerial role. Registration with a professional body (For example SABPP) will be highly beneficial. Strong knowledge of South African labour laws and HR best practices. Experience with SETA, EE, CCMA, and HR, Safety, Sage and time-keeping systems (Sage, Jarrison, MySHEQ). Advanced Microsoft Office knowledge and skills (Outlook, Word, Excel, Teams, OneDrive). Valid drivers licence with own reliable transport. Excellent team collaboration, interpersonal and conflict resolution skills. Strong organisational, time-management and analytical skills. Strong problem-solving skills. High level of integrity and confidentiality. Inquisitive. Attention to detail with a high level of accuracy. Assertive. Ability to take initiative within mandated authority. Clear criminal and credit record.
