<p><strong>Position:</strong> Assistant Executive Housekeeper<br><strong>Location:</strong> North West Province<br><strong>Industry:</strong> Hospitality<br><strong>Appointment Type:</strong> Full Time Employment <br><strong>Payment Type:</strong> Highly Competitive Monthly Salary Negotiable + Accommodation + benifits <br></p><hr><p><strong>About the Role</strong></p><p style="text-align:justify">My Client a large Resort in the North West Province is seeking a meticulous and experienced <strong>Assistant Executive Housekeeper</strong> to support the daily operations of a luxury resort's housekeeping department. This pivotal role involves overseeing the cleanliness and maintenance of guest rooms, public areas, and back-of-house facilities, ensuring that the highest standards of hygiene and service are consistently met.</p><p style="text-align:justify">As the Assistant Executive Housekeeper, you will work closely with the Executive Housekeeper to manage a dedicated team, optimize operational efficiency, and enhance guest satisfaction. Your leadership will be instrumental in maintaining the resort's reputation for excellence.</p><hr><p><strong>Key Responsibilities</strong></p><ul><li><p><strong>Operational Oversight:</strong></p><ul><li><p>Assist in managing daily housekeeping operations, including room cleaning, public area maintenance, and laundry services.</p></li><li><p>Supervise and coordinate housekeeping staff to ensure tasks are completed efficiently and to the highest standards.</p></li><li><p>Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.</p></li><li><p>Address and resolve guest complaints and special requests promptly and professionally.</p></li></ul></li><li><p><strong>Team Leadership and Training:</strong></p><ul><li><p>Train, mentor, and evaluate housekeeping staff, fostering a positive and productive work environment.</p></li><li><p>Ensure staff are knowledgeable about cleaning procedures, safety protocols, and resort policies.</p></li><li><p>Assist in scheduling shifts and managing labor costs to align with operational needs.</p></li></ul></li><li><p><strong>Inventory and Supply Management:</strong></p><ul><li><p>Monitor inventory levels of cleaning supplies, linens, and guest amenities.</p></li><li><p>Coordinate with suppliers to ensure timely delivery of necessary items.</p></li><li><p>Maintain accurate records of inventory usage and expenditures.</p></li></ul></li><li><p><strong>Compliance and Standards:</strong></p><ul><li><p>Ensure compliance with health, safety, and environmental regulations.</p></li><li><p>Implement and uphold resort cleanliness standards and quality assurance protocols.</p></li><li><p>Collaborate with other departments to address maintenance issues and ensure guest satisfaction.</p></li></ul></li></ul><hr><p><strong>Qualifications and Experience</strong></p><ul><li><p><strong>Education:</strong></p><ul><li><p>Minimum of a Grade 12 qualification; a diploma or degree in Hospitality Management is advantageous.</p></li></ul></li><li><p><strong>Experience:</strong></p><ul><li><p>At least 3 5 years of Exec Housekeeper or Assistant Exec Housekeeper supervisory experience in a housekeeping department within a hotel or resort setting.</p></li><li><p>Proven track record of managing a team and maintaining high cleanliness standards.</p></li></ul></li><li><p><strong>Skills:</strong></p><ul><li><p>Strong organizational and time-management skills.</p></li><li><p>Excellent communication and interpersonal abilities.</p></li><li><p>Proficiency in Microsoft Office Suite and housekeeping management software.</p></li><li><p>Knowledge of cleaning chemicals and equipment, with a focus on safety and efficiency.</p></li></ul></li><li><p><strong>Other Requirements:</strong></p><ul><li><p>Valid driver's license.</p></li><li><p>Ability to work flexible hours, including weekends and holidays.</p></li><li><p>Willingness to reside within the North West Province or relocate as required.</p></li></ul></li></ul><hr><p><strong>Personal Attributes</strong></p><ul><li><p><strong>Attention to Detail:</strong></p><ul><li><p>Keen eye for detail to ensure all areas meet the resort's cleanliness and presentation standards.</p></li></ul></li><li><p><strong>Leadership:</strong></p><ul><li><p>Strong leadership skills with the ability to motivate and guide a diverse team.</p></li></ul></li><li><p><strong>Problem-Solving:</strong></p><ul><li><p>Ability to identify issues and implement effective solutions promptly.</p></li></ul></li><li><p><strong>Guest-Focused:</strong></p><ul><li><p>Commitment to providing exceptional service and enhancing guest experiences.</p></li></ul></li></ul>