Responsibilities: Operational Oversight: Monitor daily operations across all regional outlets to ensure adherence to brand standards, SOPs, and customer service excellence. Franchisee Support & Development: Build strong relationships with franchisees, guiding business performance, marketing initiatives, and operational improvements. Performance Management: Analyze sales, labor, and cost metrics. Identify underperforming stores and implement corrective action plans. Training & Compliance: Ensure franchisees and their teams are trained on new products, systems, and compliance requirements (health, safety, labor laws). New Store Launches: Support site selection, store setup, and opening processes for new franchise locations. Marketing & Promotions: Collaborate with marketing teams to roll out regional campaigns and evaluate their effectiveness at the store level. Reporting: Provide regular performance reports to senior leadership, highlighting wins, risks, and opportunities. Requirements: Diploma or Degree in Business, Hospitality, or Franchise Management Minimum 5 years experience in a multi-unit QSR or franchise operations role Strong leadership, coaching, and conflict resolution skills Financial acumen with the ability to interpret P&Ls and drive profitability Willingness to travel extensively within the region Valid drivers license and own reliable transport